Landscape Account Manager

Landscape Account Manager Confidential Manhattan, KS 66502 $55,000

• $75,000 a year
• Full-time $55,000
• $75,000 a year
• Full-time

SENIOR ACCOUNT MANAGER

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LANDSCAPE MAINTENANCE

Full-Time | Manhattan, KS | Competitive Compensation | Leadership Track ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

ABOUT THIS OPPORTUNITY

We're a growing landscape company in the Manhattan, Kansas area looking for an experienced Senior Account Manager to take ownership of our maintenance division's client relationships — and help us grow them. This is not an entry-level position. We're looking for someone who knows the landscape and turfgrass industry, can walk a property and spot what others miss, keeps clients loyal through proactive communication, and isn't afraid of a renewal or enhancement conversation. If you reach out before clients call — not after — this role was built for you. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

THE ROLE

You own the client relationship for an assigned book of maintenance accounts. You protect retention, identify and close enhancement opportunities, drive renewals at target pricing, and ensure every client feels valued and well-served — while our production team handles execution. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

KEY RESPONSIBILITIES CLIENT RELATIONSHIPS

Serve as the primary point of contact for all assigned accounts Conduct a minimum of one property walkthrough per account per quarter Communicate proactively — seasonal reminders, service updates, weather impacts — before the client asks Handle client concerns within 24 hours, every time Build trust and loyalty that leads to referrals, long-term contracts, and renewals at full value

REVENUE GROWTH

Identify and present enhancement opportunities during every walkthrough — mulch, plantings, seasonal color, irrigation upgrades, drainage, and more Prepare and close enhancement proposals on assigned accounts Initiate contract renewals 60-90 days before expiration at target pricing — no last-minute scrambles Generate referrals and introductions to new prospects from within the existing client base

ACCOUNT HEALTH & RETENTION

Monitor account health and satisfaction signals Flag at-risk accounts early and execute a retention strategy — don't wait for the cancellation call Keep CRM current — every interaction, preference, enhancement opportunity, and renewal status logged Ensure client expectations align with contract scope and pricing at all times

CROSS-TEAM COLLABORATION

Partner with the Production Manager to ensure service delivery meets client expectations Communicate client feedback to the operations team and close the loop Support onboarding of new accounts — intro calls, site tours, expectation setting ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

WHAT WE'RE LOOKING FOR

The traits that matter most — skills can be refined, these cannot: Proactive by default — you reach out before clients call, not after Follows through — if you said it, it gets done, every time Industry knowledge — you know landscape and turfgrass and can spot opportunities and problems on a property walkthrough Consultative approach — you solve problems and identify needs, you don't just take orders Comfortable with revenue conversations — renewals, price increases, and enhancement proposals are not avoided Relationship-oriented — you thrive on long-term client relationships, not one-and-done transactions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

REQUIRED QUALIFICATIONS

2+ years in account management, sales, or a client-facing role Direct experience in the landscape or turfgrass industry — required Demonstrated ability to identify opportunities and close enhancement or upsell proposals Strong verbal and written communication — professional, clear, and timely Comfortable with pricing, proposals, and consultative selling conversations Proficiency in CRM systems and proposal/estimating software

PREFERRED QUALIFICATIONS

Background in landscape maintenance account management or service sales Turfgrass science, horticulture, or related education or certification Familiarity with LMN, Aspire, Jobber, or similar landscape business software Proven track record hitting retention and revenue growth targets in a service business Existing professional relationships in the Kansas landscape or property management market ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

HOW SUCCESS IS MEASURED

We set clear targets and measure what matters. You'll always know where you stand.

Client Retention Rate:

92%+ annually

Contract Renewal Rate:

95%+ on-time at target pricing

Client Response Time:

Under 24 hours

Property Walkthroughs:

1 per account per quarter minimum

Client Satisfaction Score:

8.5+ average ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

COMPENSATION & BENEFITS

Competitive base salary commensurate with experience Opportunity for performance-based incentives tied to retention and enhancement revenue Full-time, year-round position Opportunity to grow into a division leadership role with the right candidate Tools, CRM, and resources provided ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Tell us specifically about your landscape industry background and your approach to client retention. Candidates who take 60 seconds to personalize their message stand out. All inquiries handled discreetly. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Job Type:

Full-Time Location:

Manhattan /

Wamego Area, Kansas Industry:

Landscaping /

Grounds Maintenance Experience Level:

Mid to

Senior Pay:

$55,000.00

• $75,000.

00 per year

Benefits:

401(k) Paid time off Relocation assistance

Work Location:

In person