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LS
Lula Smarter Property Maintenance
Account Manager
Career Insights for Territory / Regional Account Manager
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What they do
A Territory or Regional Account Manager manages the client accounts for a company within a particular geographic region. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$94,028 / year median in Kansas
-1% projected decline
Job Description
Account Manager Core Portfolio Management | Overland Park, KS | Full-Time Are you looking to join one of Kansas City's fastest-growing companies? Our Story In 2020, property managers across the country were struggling to keep up with maintenance due to the labor shortage and supply chain disruptions. Lula's vendor network and sourcing solutions provided relief for residents and managers nationwide, and that early traction gave us a path to reinvent property maintenance for good. In the years since, we've grown to over 70 employees, achieved exponential revenue growth, and expanded to 40+ markets — and we're still adding talented professionals to the team. Lula's team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you'll need a genuine passion for helping customers succeed on our platform, and the drive to grow your own career and income. Recognition Ingram Business Magazine's Top 10 Fastest Growing Companies in Kansas City Ranked #373, Inc. 5000 Fastest Growing Private Companies in the United States Proptech Breakthrough's Work Order Management Solution of the Year CEO named a 2024 Heartland Entrepreneur of the Year Finalist by EY Lula Core Values We are customer obsessed. We think differently. We hustle. We finish what we start. We care for one another. The Role As Account Manager, you'll own a portfolio of Lula's core customer accounts end-to-end. This is a relationship-management and business-development role first, not a coordination role: you're expected to grow the accounts you own, not just keep them running. You'll build trusted, multi-threaded relationships with property management customers, drive adoption of Lula's platform and services, and act as a strategic partner to both your customers and our sales team. What You'll Own Business Development & Growth Drive continual product adoption and expansion of Lula's solutions across your portfolio. Monitor customer health, service utilization, and spending trends, and use that data to drive proactive engagement and growth conversations. Identify upsell and expansion opportunities as new Lula products and programs roll out. Run regular business reviews with customers to demonstrate value and align on what's next. Help support new customers and ensure they have a great experience in the critical first 60 days Relationship Management Serve as the primary, trusted point of contact for an assigned book of property management customers. Build relationships with multiple stakeholders within an account, not just day-to-day operators. Proactively surface and resolve account issues with confidence, knowing when to loop in leadership. Conduct onboarding and training webinars to get new users fully adopted on Lula's platform. Operational Excellence Develop and maintain in-depth knowledge of Lula's products, services, and the property management industry. Maintain disciplined CRM hygiene and keep account data, ownership, and forecasts current. Manage multiple priorities and competing deadlines without losing sight of the relationship. What We're Looking For 3-5 years of experience in business development, account management, client relations, or sales — with a track record of growing (not just retaining) accounts. Property management, maintenance, or single-family rental (SFR) experience strongly preferred. A relationship-builder who earns trust quickly and is comfortable initiating growth conversations, not just fielding service requests. Comfortable using data (GMV, utilization, retention trends) to make the case for expansion. Excellent verbal and written communication skills, with strong professional judgment. Ability to thrive in a fast-paced, high-energy startup environment while managing a full portfolio independently. A dislike of doing things "the old way." Why Lula? A positive, collaborative team environment with real camaraderie. Professional growth and internal promotion opportunities driven by continuous company growth. Hands-on mentors and leaders who genuinely care about your development. Lula provides equal employment opportunities (EEO) to all employees and applicants. Benefits Medical, Dental, and Vision Insurance Voluntary Benefits Available Employee Contribution 401(k)