Account Representative

The Account Representative helps customers and sales reps by managing customized orders, ensuring accuracy, and providing top-notch customer service. Maintain thorough knowledge of sales programs, products, and policies related to custom orders. Ensure accurate logo details, application fees, terms, and discounts on all orders. Coordinate logo thread colors and maintain logo detail history in the database/logo library. Monitor new artwork orders and obtain necessary approvals through verbal/written communication. Handle special rush requests and coordinate with other departments to meet deadlines. Analyze processes and identify opportunities for improvement. Assist in training new CS team members. Recognize trends and escalate unusual activity.

Requirements:

Golf or consumer goods industry experience Bilingual in Canadian French is preferred HS Diploma or equivalent required; AS or BS degree preferred. 2-3 years of customer service experience required. Order processing experience Experience with embroidered and/or embossed products preferred Pay range is $19-24/hr