Renewal Manager

Renewal Manager CyberArk - 3.3 Newton, MA Job Details Full-time 22 hours ago Qualifications Deal closing Managing customer accounts Google Workspace Customer communication Contract management Sales revenue Forecasting Data visualization software proficiency Territory sales Salesforce Identifying new business opportunities Upselling Mid-level Risk mitigation strategy implementation Improving operational efficiency Tableau Cross-selling Salesforce Cloud Continuous improvement Territory management Contracts Time-based sales targets SaaS Account management Escalation handling Time management Full Job Description Company Description About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk's AI-powered Identity Security Platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. With Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. Learn more at cyberark.com. Copyright © 2026 CyberArk Software. All Rights Reserved. All other brand names, product names, or trademarks belong to their respective holders. Job Description Alongside CyberArk broader Sales and Customer Success teams, our Renewal Managers are playing a critical role in CyberArks customer CARE (Close, Adopt, Renew, Expand) strategy. As such, CyberArk is looking for Renewal Managers who are motivated, collaborative and process-oriented individuals to secure up-for-renewal dollars and identify possible expansion opportunities. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.

Responsibilities:

Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration with standard price uplifts. Engage customers in conversations to understand budgets, key stakeholders, approval processes and timelines. Understand customer needs and demonstrate account management capabilities to bring renewal to closure. Responsible for managing quote to close process for all renewals within an assigned territory. Accurately review, prepare and present renewal sales quotes, at least 90 days in advance of expiration. Accurate quarterly forecasting. Effectively defend against competitive pressures, within perpetual and SaaS environments, and help drive upsell/cross-sell and uncover additional expansion opportunities at the time of renewal. Partner closely with Customer Success to understand the health status of customers and drive adoption. Identify potential renewal risks by monitoring customer adoption and health status, and collaborate with internal teams to develop and execute mitigation plans. Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed. Proficiency in navigating and nurturing Distribution and Channel relationships Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests to bring renewals to closure. Meet and exceed annual and quarterly renewal rate goals. Qualifications 5+ years of experience with software/subscription renewals - experience in SaaS environments a plus. Demonstrate executive presence and the ability to effectively present to and communicate with customers at the executive level. Proficiency in contract negotiations and a consistent track record of quota achievement Excellent organizational and time-management skills. Smart, bold and humble attitude with a continuous improvement approach to align with Palo Alto Networks values. Excellent customer management skills; including sales, account management, and customer service. Ability to identify areas of process improvement and efficiency. Proficiency in SFDC, CPQ, G-Suite and Tableau is preferred.