Inside Customer Account Manager

Inside Customer Account Manager Apply Now Applied To save a job sign in or get started

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10184679 Posted today Back Norwood, MA, US Contact Center High School or equivalent Full Time, Temporary $55-65k Experienced (Non-Manager) On-site Manufacturing - Other First Shift (Day) Norwood, MA, US $55-65k Experienced (Non-Manager) Full Time, Temporary Manufacturing - Other On-site Contact Center High School or equivalent First Shift (Day) Apply Now Applied Job details Inside Customer Account Manager Temp-to-Hire or Direct Hire Foxborough, MA $55-65k •Position is fully onsite •Company is currently located in Norwood but moving to Foxborough in May 2026 Kelly is seeking an Inside Customer Account Manager to work with our client, a global manufacturing leader, on a temp-to-hire or direct hire basis. This is an excellent opportunity to work with a company that has been successful for over 38 years and continues to grow! The Inside Customer Account Manager will: Manage a portfolio of customer accounts, acting as their main contact for all inquiries and needs Provide timely and effective communication to address customer questions, concerns, and requests Prepare and deliver accurate quotes based on customer-provided specifications, drawings, and requirements Accurately process customer orders from initiation through to delivery, including coordination with internal teams Work closely with sales, production, and logistics teams to ensure smooth order processing and delivery Foster and maintain long-term relationships with key accounts to ensure repeat business Work closely with the sales team to identify opportunities for account growth and new sales Track and report on customer orders, sales progress, and account statuses Quickly identify and resolve any issues related to orders, delivery, or product quality Maintain accurate and up-to-date customer account records in CRM and other relevant systems Negotiate terms, pricing, and close sales deals effectively, ensuring customer satisfaction and profitability Provide basic technical assistance related to product specifications and applications Check inventory availability and communicate delivery timelines Verify and adjust prices, ensuring accuracy Maintain sales order master files, customer lists, and purchase orders

Qualifications:

2-4 years in account management, customer service, or inside sales roles, preferably in the manufacturing or industrial sector Strong communication and interpersonal skills. Proficiency with ERP software and Microsoft Office Suite (Excel, Word, etc.) Ability to manage multiple accounts and prioritize tasks in a fast-paced environment Excellent problem-solving skills with a high level of attention to detail Ability to read and understand technical specifications and drawings Solid understanding of sales principles and customer service practices Team-oriented with a proactive, customer-focused approach High level of accuracy in order processing and data management Professional phone manners and excellent written communication skills This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com. 10184679 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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