If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Customer Operations Management DSV - Global Transport and LogisticsAt DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinkedInandFacebook.

Location:

USA -

Auburn Hills, University DriveDivision:

RoadJob Posting Title:

Operational Key Account ManagerTime Type:

Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities Account ManagementAct as primary contact for key accounts as defined by branch- and regional managementPenetrate customer's organization to identify and build relationships at all levelsWork across DSV's network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposesProvide clients with market insights to best predict and maneuver market challengesCreate, maintain and update SOPsLead client onboarding and implementation Operational ExecutionOversee day-to-day operational activities, identify risks, pain points and service gapsLead any and all collaboration efforts across internal stakeholders involved with the clientHead up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing daysAchieve and maintain acceptable AR rating Performance ReviewMonitor, analyze and action customer performance according to committed volumesMonitor, analyze and action DSV performance according to KPIs in Service Level AgreementEnsure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items Strategic FocusFacilitate/support contract and rate negotiationsIdentify new opportunities and structure deal teams to execute the opportunity to a winDevelop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the normDetermine necessity and feasibility of EDI and other tech solutions that will support eBookingAnalyze volume- and workflows to optimize productivity and uncover cost savings for clientManage rate optimization and yield management Travel as necessary Educational background / Work experience Bachelor's degree in business, logistics, supply chain management, or a related field is preferred5+ years of experience in key account management in the transportation and logistics industry is preferredExperience with supply chain management, transportation, warehousing, and distribution Skills & Competencies Strong communication and interpersonal skillsExcellent problem-solving and decision-making skillsAbility to work independently and as part of a teamStrong organizational and time management skillsKnowledge of transportation and logistics industry trends and best practicesProficient in Microsoft Office Suite and other relevant software Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any)May oversee the work of other account managers or support staff Preferred QualificationsMaster's degree in business, logistics, supply chain management, or a related fieldExperience with international logistics and customs regulationsExperience with sales and business development Language skills Fluent in English (written and spoken) Computer Literacy Proficient in Microsoft Office Suite and other relevant softwareExperience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law•. Additionally, each employee has the right to terminate his/her employment at any time. •Except if employed in Montana, where termination requires just cause. For this position, the expected base pay... For full info follow application link. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.