Reporting to the Head of Finance, with a dotted-line to Admissions, the full-time Student Accounts and Family Services Manager administers student billing, tuition assistance, collections, and responsive family account support. All Hill-Murray employees are expected to support, model, and champion Hill-Murray's mission statement: Hill-Murray empowers students to reach their fullest potential by inspiring them to utilize their God-given strengths to become leaders who will make a positive difference in the world.

RESPONSIBILITIES

Student Accounts:

Maintain accurate family accounts and ensure that tuition and related charges are processed promptly and accurately. Administer TADS billing, fees, payment plans, payments, credits, financial aid, scholarships, refunds, and approved adjustments. Research and resolve billing errors, unapplied or returned payments, incorrect charges, and account disputes. Prepare refunds, credits, write-offs, and account adjustments with supporting documentation for approval. Coordinate annual TADS rollover, tuition agreements, continuous enrollment, and new-year account setup with Admissions. Coordinate approved transfers involving EduTrack and other student-related balances.

Collections and Family Support:

Handle sensitive family and financial information with professionalism, empathy, a nonjudgmental approach, and confidentiality. Serve as the primary Business Office contact for family billing and account questions. Respond promptly to families and TADS Support and follow inquiries through resolution. Monitor aging, contact families with past-due accounts, document payment arrangements, and escalate exceptions to the Head of Finance. Maintain detailed records of collection efforts, account disputes, approvals, and family communications. Monitor financial aid applications, notify families of missing information, and communicate status and next steps.

Reporting and Administrative Support:

Provide timely reporting and documentation to support Finance, Admissions, and school leadership. Prepare and present the weekly Aging Report to the Head of Finance. Prepare weekly enrollment and tuition-assistance reports for the Tuition Assistance Committee. Enter approved tuition assistance, scholarships, enrollment awards, and outside funding. Prepare TADS reconciliations and supporting documentation for the month-end close and the annual audit. Maintain procedures, templates, calendars, and case records; provide general administrative support as needed, including backfilling the front desk during breaks or absences.