Student Accounts Specialist

JOB DEFINITION

To perform clerical customer service duties in support of college registration activities involving serving as a cashier and account receivable specialist, handling student complaints, providing information and maintaining related financial records. •Position is located at our North Campus location in Castle Hayne•

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from supervisory or management staff. Exercises no supervision.

EXAMPLE OF DUTIES ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Perform general cashiering duties for the college; receive student tuition and fees; issue parking decals; issue receipts; issue refunds as required; maintain necessary records and files of transactions; record all monies received on computer terminal; maintain cash drawer on a daily basis and balance the cash drawer at the end of each day by tender. Provide assistance to students and the general public with inquiries and complaints; answer student complaints regarding registration fees, delinquencies and refunds; identify customer service problems and conduct research; communicate results to students as appropriate. Answer incoming telephone calls providing general information on college registration policies and procedures as required; and if needed refer calls to appropriate department personnel. Maintain petty cash fund; balance petty cash on regular basis. Maintain parking ticket information. Assist the Accounts Receivable Technician with third party student sponsorships and submit invoices on a timely basis. Assist students with tuition deferments and follow up on unpaid deferred tuition and Title 4 refunds to students Assist the Accounts Receivable Technician with submitting unpaid accounts to the collection agency and NCDOR. Assist with ID production. Other duties as assigned.

Other Important Functions:

Perform a variety of general clerical duties including typing and proofreading a variety of documents. Assist with shredding and disposing of outdated financial documents. Perform related duties and responsibilities as required.

SUPPLEMENTAL INFORMATION

Special Instructions to

Applicants :

This position

REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS

be submitted in addition to the application. Please have these documents ready to upload when applying. Candidates are required to submit

OFFICIAL TRANSCRIPTS

for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required. Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States. To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.