Find & Apply For Account Manager / Representative Jobs in Castle Hayne, North Carolina

DEFINITION

To perform clerical customer service duti es in support of college regi s tration activities in vo l v ing se rving as a cashier and account receivable specialist, handling student complaints, pro v iding information and maintaining related financial recor d s. •Position is located at our North Campus location in Castle Hayne•

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from supervisory or management staff. Exercises no supervision.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Perform general cas hiering duties for the college; receive student tuition and fe es; i ss ue parkin g decals ; issue receipts; issue refunds as require d ; maintain necessary records and file s of transac tion s; record all moni es rece i ved on computer terminal; maintain cash drawer on a daily basis and bal ance the cash dra w er at the end of each da y by tender. Pro v ide assi s tance to students and the ge n e ral public with inquiries and complaints; answer s tudent complaints r eg arding regi s tration f ees, delinqu e nci es and r ef und s; identif y customer service problem s and conduct research ; communicate re s ults to s tudent s as appropriate . Answer incomin g telephone calls providing general information on college registration polici es and procedure s as require d ; and if ne e ded refer calls to appropriate d e partment per so nnel. Maintain petty cash fund ; balance petty cash on regular basis . Maintain parking ticket information. Assist the Accounts Receivable Technician with third party student sponsorships and submit invoices on a timely basis. Assist students with tuition deferments and follow up on unpaid deferred tuition and Title 4 refunds to students Assist the Accounts Receivable Technician with submitting unpaid accounts to the collection agency and NCDOR. Assist with ID production. Other duties as assigned.

Other Important Functions:

Perform a variety of general clerical duties including typing and proofreading a variety of documents. Assist with shredding and disposing of outdated financial documents. Perform related duties and responsibilities as required.

QUALIFICATIONS

Knowledge of:

Basic customer relations techniques Basic computer knowledge Principles and procedures of record keeping Research and answer department questions regarding status of accounts, the proper coding of transactions and related matters. Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer

Ability To:

Learn to operations, services and activities of a customer service program. Respond tactfully and courteously with the public in answering student inquiries and referring complaints. Establish and maintain cooperative working relationships with those contacted in the course of work Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations Work independently in absence of supervision Maintain a variety of records and files Maintain effective audio-visual discrimination and perception needed for: Making observations Reading and writing Communicating with others Operating assigned equipment Handling varied tasks simultaneously Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing or sitting for extended periods of time Bending, stooping, climbing or lifting up to 50 pounds Operating assigned equipment Handling varied tasks simultaneously Maintain mental capacity, which allow the capability of: Making sound decisions Responding to questions Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES

Minimum Education/Training:

High School Diploma or equivalent

Minimum Experience :

One year of cash handling and customer service required.

Preferred Education/Training, Experience, Skills :

Associates Degree in Accounting or Business preferred. Special Instructions to

Applicants :

This position

REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS

be submitted in addition to the application. Please have these documents ready to upload when applying. Candidates are required to submit

OFFICIAL TRANSCRIPTS

for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required. Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States. To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.