Account Representative

Here at True 6 Alliance, we believe every customer interaction is an opportunity to deliver excellence. As a leader in the customer relations industry, we pride ourselves on creating meaningful connections with our customers through consultative sales strategies, solving their problems efficiently, and leaving a lasting impression on everyone we serve. Our dedication to customer satisfaction and retention has allowed us to grow our customer base substantially, and we are now looking to bring a new Account Representative on board to assist with this growth. We are seeking a detail-oriented, empathetic, and proactive Account Representative to join our growing team. In this role, you will serve as the frontline ambassador of our company- making initial contact with customers, responding to inquiries, resolving issues, and supervising the sales process to ensure each customer walks away with a positive experience. You will build skills in customer service, sales support, and team management to help you be successful in this role. Responsibilities of a

Account Representative:

Respond to all face to face customer service inquiries promptly and professionally, offering solutions that effectively solve customer issues Assist customers with analyzing available options, making recommendations, placing sales orders, and offering ongoing customer service Facilitate communication between customers, clients, and the company to ensure all elements of the sales process run smoothly and satisfactorily Troubleshoot all issues regarding service coverage, pricing, billing policies, customer service, and technical support on behalf of the customer Conduct on the ground research, collecting customer feedback, monitoring competitor activity, and documenting industry trends to identify areas for internal improvement Qualifications of a

Account Representative:

An associate's degree or equivalent, preferred Previous experience in account management, sales and/or customer service, preferred Patient, empathetic individuals able to resolve conflicts effectively Multilingual candidates are encouraged to apply! Adaptable individuals able to work effectively under varying circumstances

Account Representative Position Overview:

Employment Type:

This is a full-time employee position

Compensation:

an average of $120-160 per new customer enrolled; on average, each associate will complete a minimum of 2-3 new customer enrollments per day

Hours:

This is a full-time position (40 hours guaranteed/week)

Location:

This position will be based out of our office and an assigned territory to cover

Clients & Products:

We work with AT&T customers, promoting and signing up new customers for their services (including their Internet Services and premier Wireless Products).

Job Type:

Full-time Pay:

$3,600.00 - $4,800.00 per month

Work Location:

In person