Remote Full time R23002 Nelnet Business Services ( NBS ), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. The Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/ SGO ) Team is responsible for end-to-end implementation and account management for Scholarship Granting Organizations and other groups using our Grant & Aid solution. This role provides a high level of client support, specialized process management, and expertise in driving product utilization and business retention. The Senior Account Manager acts as a key resource internally and externally, ensuring client satisfaction and operational excellence.

JOB RESPONSIBILITIES

: + Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS' Grant & Aid (G&A) system meets those requirements. + Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups. + Build and nurture strong relationships with client contacts through proactive outreach (e.g., organizational setup, hierarchy management, application configuration, formula reviews, and comprehensive training delivery), participation in annual client retrospectives to collect feedback, and by delivering exceptional customer service daily (e.g., phone, chat, email, etc.). + Guide clients in the use of value-added services such as awarding processes and specialized reporting. + Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of specialized reports as required. + Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development. + Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients. + Serve as a G&A subject matter expert, providing insights and guidance to internal teams. + Foster effective communication across various departments (e.g., Sales, Product, IT Development, Operations, etc.), which includes collaborating on the verification pro To view full details and how to apply, please login or create a Job Seeker account