Inbound Transportation Supervisor

Inbound Transportation Supervisor Keene, NH Position Overview The Inbound Transportation Supervisor leads and develops the Transportation and Customer Service teams across in-office and remote environments. This role is accountable for operational performance, customer satisfaction, freight margin results, and cross-functional coordination, ensuring efficient service execution and continuous improvement while maintaining profitability.

Job Description Operational Execution:

Oversee improvements on service-related issues and headwinds in partnership with all relevant parties, i.e. Procurement, Warehousing, Regional Fleet Transportation Teams, Customer Experience Team, and National Logistics Team.

Operational Execution:

Responsible for resolving & communicating during challenges that arise outside of normal operations.

Financial:

Responsible for lane-level profitability. Supervisors are constantly reviewing low and under-performing lanes and negotiating with vendors and carriers, ensuring inbound lanes are as profitable as possible.

Financial:

Evaluate new lane opportunities, and negotiate rate increases for current lanes to improve profitability.

Financial:

Review weekly P&L to ensure we are accurately accounting for correct revenue and expense on the lane level.

Leadership:

Train coordinators by utilizing real-time examples. Consistently coach and mentor coordinators to develop their hard & soft skills. Manage tactical responsibilities of coordinators, as well as their progress against goals/KPIs.

Carrier Management:

Responsible for sourcing, developing and maintaining relationships with regional and national carriers, leveraging this relationship to ensure the profitable, timely delivery of freight.

Travel Required:

No Environment Office:

Office Temperature (65F to 75F) Skills Knowledge of Transportation industry, Wholesale Grocery Operations, Procurement knowledge. Oral and Written Communication Skills, Analytical Skills, MS Excel Skills, Customer Service Skills. Years Of Experience 2-5: Related experience in Transportation, Warehouse Operations, and Supply Chain. Qualifications Bachelor's Degree - Business Administration/Management Shift Company ES3, LLC