Sales and Account Manager

Sales and Account Manager Zajac

LLC - 3.8

Londonderry, NH Job Details Full-time 1 day ago Qualifications Customer communication Account development Business development Customer relationship management Organizational skills Account management Full Job Description Company Overview Zajac LLC has been a trusted leader in liquid processing and packaging solutions since 1975. Our commitment to expertise, collaboration, and responsiveness has earned us a stellar reputation for quality workmanship and industry know-how. We prioritize continuous improvement and uphold the highest standards in all our projects. Job Summary The Sales and Account Manager is responsible for managing and growing customer relationships within an assigned territory, with a primary focus on supporting existing clients, identifying new opportunities, preparing estimates and quotations, and developing new business. This role serves as a key point of contact for customers, helping ensure their needs are met while coordinating a smooth transition of awarded work to internal mechanical or electrical supervision for execution. The role aligns with common account management functions such as client relationship ownership, customer satisfaction, revenue growth, and coordination between customers and internal teams. Essential responsibilities Manage relationships with existing customers throughout New Hampshire and Massachusetts to ensure satisfaction, responsiveness, and ongoing account growth. Conduct regular customer outreach, site visits, and follow-up communication to identify service needs and strengthen long-term relationships. Respond to customer requests for work by reviewing project needs, developing scope assumptions, preparing estimates, and issuing quotations. Work with customers to clarify project requirements, schedules, and expectations before quotation and award. Secure new business by prospecting and calling on potential customers within the assigned territory. Develop opportunities within existing accounts and pursue new clients to support sales growth objectives. Coordinate with internal multi-disciplinary resources, including mechanical, electrical, and other subject matter personnel as needed, to develop accurate estimates and quotations for more complex project scope. Once work is approved, hand off complete project information to mechanical or electrical supervision for planning and execution. Effective sales-to-operations handoff practices commonly include passing along customer information, scope details, timeline requirements, and any account concerns. Act as the liaison between the customer and internal teams to support clear communication before and during project execution. Maintain accurate records of account activity, quotations, pipeline opportunities, and customer interactions. Support company sales goals by maintaining account retention, identifying growth opportunities, and contributing to territory development. Qualifications You could use this as a practical qualifications section: Experience in sales, account management, estimating, project coordination, or a related customer-facing role. Strong communication and relationship-building skills with the ability to work effectively with customers and internal operations teams. Ability to assess customer needs, prepare quotations, and manage multiple opportunities at different stages. Strong organizational skills and attention to detail. Valid driver's license and ability to travel regularly throughout New Hampshire and Massachusetts. Experience in pipe fitting, mechanical, electrical, installation, service, or facility-related work is preferred.

Work Location:

In person