WHO WE AREASTOUND

is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.

With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clientspowered by AI, integrated creative, and next-gen content strategyand for the business itself, driving both revenue and enterprise value.

JOB SUMMARY

Were looking for an Account Manager

•Trade Shows who shares this vision to join our team. As an Account Manager, you serve as a bridge between our Sales/Client Partnership Team, Project Management Team, and the client. In this role, you collaborate with the extended ASTOUND internal Operations team on the execution of individual projects, taking responsibility for ensuring that ASTOUND output adheres to client objectives, meets client deadlines, and achieves ASTOUND high quality standards.

KEY RESPONSIBILITIES

Assist the Sales/Client Partnership team in leading client accounts/projectsMaintain Client Accounts in conjunction with the Sales/Client Partnership and Project Management team members Build and maintain effective client relationships, ensuring that all client's needs are heard, understood, and addressed Contribute ideas to project teams and regularly make recommendations to client contact and Account Leaders on how to improve a project or programParticipate in new business opportunities as requested (research, preparation for & participation in pitches)Own master timelines and project plans externally; communicating action items to client stakeholders and monitoring adherence to deadlinesCollaborate with the Project Management Team on internal timelines, communicating and managing changes to clients as necessaryLead client calls & contribute to internal meetingsEnsure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/ action itemsCollaborate with the Operations Team members where appropriate which includes but is not limited to the following:

Property and graphic inventoriesJob process issuesShow site expectationsQuality / expectationPricing/billingAssist in the successful onboarding of operational departments through comprehensive Job launch meetings and ongoing status meetingsWork to ensure all deadlines are met and that assigned clients receive superior ongoing service through deliveryContinuously monitor industry trends and best practices, and share insights and recommendations with clients and internal teamsBudget ManagementWork with the Estimation team to solidify project budgets in conjunction with Sales/Client Partnership and Project Management team members to provide proposals to clientsWork with Sales Coordinators to invoice client projects assigned in a timely manner Track and create change orders (in conjunction with the Project Management Team) for all items outside of the original scope of sign-off and invoice to clients as requiredFollow up directly with the client, as required, to resolve unpaid invoices & ensure receipt of payment prior to initiating Job LaunchesCreate, maintain, reconcile, & invoice projects (in conjunction with the Project Management Team) within 45 days of the project end dateCreative ManagementParticipate actively and manage internal client brainstorming sessions with Sales/Client Partnership Team members by offering ideas for projectsServe as the conduit between client needs to the creative team and creative ideas to the clientEnsure creative deliverables meet client needs and are completed on time and on budget.

QUALIFICATIONS

Bachelor's degree in Marketing, Communications, Business, or a related field preferred 3

•5 years of experience in Trade Shows & EventsDemonstrated Account Management competencies: client focus, developing others, accountability for results, attention to detail, flexibility, and team effectivenessExcellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teamsDemonstrate understanding and advocacy for clients businesses and needsUnderstanding of trade show terminology, tools, requirements, and processes.

Strategic thinker, capable of identifying opportunities for growth and improvement.

Leadership qualities, capable of motivating teams and resolving conflicts.

Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneouslyWillingness to travel within North America and overseas as neededProficient in Microsoft Office Suite softwareSalesforce expertise is an asset but not requiredPositive attitude and ability to work in teams

THE VALUES YOU ALIGN WITH

Just as important as the skills you bring to our team, is alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market leading experiences for our clients.

Steadfast Courage

•We fearlessly take on challenges and make bold decisions to achieve remarkable results.

Unwavering Integrity

•We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.

Boundless Creativity

•We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.

Unparalleled Service

•We fearlessly take on challenges and make bold decisions to achieve remarkable results.

Insatiable Curiosity

•We never stop learning, exploring, and taking risks to create breakthrough experiences.

Constant Collaboration

•We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.

BENEFITS AND COMPENSATION

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. Excellent Medical InsuranceExcellent Medical InsuranceExcellent Dental InsuranceExcellent Vision InsurancePaid Time Off, Holiday Pay401K matching program after 60 days of employment100% Company Life and Short-Term Disability CoverageEmployee Referral ProgramProfessional development opportunities and ongoing training.

Collaborative and innovative work environment.

Opportunity to work with prestigious clients and industry leaders.

DIVERSITY COMMITMENT

We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.