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Account Manager / Point of Contact
Job
Next Gen HR Solutions
Hamilton, OH (In Person)
$37,440 Salary, Full-Time
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Job Description
Job Summary The Account Manager is the primary point of contact between clients and employees. This role is responsible for managing client relationships, coordinating employee onboarding and assignments, ensuring accurate timekeeping and payroll setup, and supporting daily branch operations. The Account Manager plays a key role in maintaining client satisfaction, employee compliance, and efficient staffing operations. Requirements
- Fluent in English and Spanish (required)
- Strong customer service and communication skills
- Basic to intermediate computer skills (Excel, Google Docs, data entry)
- Reliable transportation and ability to travel locally (up to 50%)
- Visit clients as needed to maintain relationships, address concerns
- Assist with internal company events
- Provide operational support to the front office during busy periods
- Train and support new hires in front desk and account manager roles, ensuring proper procedures and customer service standards are followed Preferred Experience Experience in staffing, recruiting, or account management (preferred) Background in customer service or client-facing roles Experience with employee relations or workforce coordination Schedule Monday to