Client Account Representative

Job Title:

Client Account Representative (Temporary)

Location:

Hudson, OH Pay:

$20 to $21 per hour

Shift:

Monday thru Friday, 9am to 5pm

Position Description:

The Client Account Representative serves as a primary point of contact for donations clients. This role Client Account Representatives deliver reliable, accurate service and maintain high-quality client interactions. This position is a temporary assignment designed to support business needs during peak season.

Duties & Responsibilities:

Provide responsive, accurate, and professional client service to support client retention and satisfaction, following defined procedures and service standards. Serve as a first point of contact for routine client inquiries via different channels of communication and issue resolution, escalating more complex issues as needed. Execute daily, weekly, and monthly reporting tasks, identifying basic variances and following established processes to resolve discrepancies. Collaborate with internal teams to ensure timely and accurate delivery of work while building stable working relationships across teams. Follow structured workflows to support documentation, procedures, and consistent service delivery Use approved AI-enabled tools in a limited and controlled manner to enhance efficiency (e.g., drafting communications, summarizing data, or organizing information), while ensuring accuracy, compliance, and human oversight. Maintain a high level of organization, attention to detail, and adherence to established policies and procedures.

Education & Experience:

Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent combination of education and relevant experience will be considered 1-3 years of professional experience in a business, financial services, operations, or client service environment, with exposure to transaction processing or client support preferred Strong written and verbal communication skills, with the ability to convey clear, accurate, and professional information to clients and internal partners High attention to detail, organization, and time management skills, with the ability to follow established processes and meet deadlines Comfort using Microsoft Office Suite and willingness to learn internal systems and tools