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CommonSpirit Health at Home

Client Relations Executive

Career Insights for Client Relationship Manager

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What they do

A Client Relationship Manager manages high value client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$69,303 / year median in Ohio

-5% projected decline

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Job Description

Where You'll Work CHI Franciscan Health at Home Hospice is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. Job Summary and Responsibilities As a Client Relation Executive with CHI Franciscan Health at Home Hospice, you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business.
Other responsibilities include:
Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems. Assists with educating the community about services. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction. Communicates to branch(es) on a daily basis to give and receive vital client and patient information. Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch's monthly budget. Assists with unbilled revenue and Face to Face as requested by branch leadership. Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients. Job Requirements High school diploma required, Bachelor's degree, clinical license, or experience as a Care Transition Nurse preferred. Minimum of one year of related sales experience preferred, preferably in a health care/medical field. Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals. Valid Driver's license is required. Compliant with appropriate state certification/registration and organizational requirements as necessary.