Customer interface — Acts as the main point of contact, maintaining comprehensive knowledge of the customer relationship and supporting development of new opportunities
Leadership communication — Provides regular updates to client leadership on account status, opportunities, risks, issues, and forward‑looking plans
Account leadership — Demonstrates strong leadership across the organization to maximize short‑ and long‑term account potential
Issue resolution — Leads the Customer Focused Team to address issues, opportunities, and urgent hot spots quickly and effectively
Pricing and scheduling — Owns execution of pricing, scheduling, and cross‑company communication plans to ensure accuracy and alignment
Program communication — Communicates schedules, milestones, and progress to internal stakeholders and customers
Financial ownership — Maintains full financial responsibility for product profitability, including PPV, gross margin, material liability, account‑specific costs, and cost‑reduction initiatives
Contract management — Limits liability by managing contract requirements such as pricing and inventory
Business reviews — Conducts internal and external business reviews to maintain alignment and drive continuous improvement
Account growth — Identifies and develops new business expansion opportunities within the customer's organization
Customer travel — Travels to customer sites as needed to support program needs, relationship management, and operational execution
Account planning — Supports Global Account Managers in preparing quarterly and annual business plans
Salesforce management — Maintains accurate and current Salesforce data for all assigned accounts Knowledge, Skills & Abilities
Professional judgment — Demonstrates sound judgment, confidentiality, and a consistently professional, positive presence
Ethical standards — Upholds and promotes high ethical standards across the organization Desirable Skills & Experience
Education and experience — Bachelor's degree or two to four years of related experience/training, or an equivalent combination
Communication skills — Strong written and verbal communication; able to analyze reports and documentation, write clear business materials, and present information effectively
Math skills — Ability to calculate discounts, interest, commissions, proportions, and percentages
Reasoning skills — Able to collect and analyze data, solve practical problems, and interpret instructions in various formats
Computer skills — Proficient in standard office software including word processing, spreadsheets, databases, presentation tools, browsers, email platforms, and business‑systems software Other Requirements
Supervisory scope — No supervisory responsibilities
Travel expectations — Travel required 10%-20% to support business needs

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