We're a well-established manufacturer of industrial identification products (nameplates, labels, and overlays), shipping to customers around the world from Solon, OH. We're looking for an Account Manager to own the day-to-day relationship with our customers, from first quote through delivery. This is a relationship and service role, not a cold-calling one. Our outside sales team brings in new business; you make sure those customers are taken care of, keep coming back, and are glad they chose us. What You'll Do Serve as the primary point of contact for your accounts, responding to calls and emails quickly and professionally. Prepare quotes and provide accurate product, pricing, and lead-time information. Enter and manage orders, changes, and returns from start to finish. Track orders and shipments, and get ahead of problems by communicating before the customer has to ask. Resolve issues by coordinating with production, shipping, and sales until the customer has an answer. Learn each customer's business and ordering patterns so you can anticipate needs and spot reorder or add-on opportunities. Partner with our outside sales reps to onboard new customers and keep existing accounts healthy. Maintain accurate order documentation and acknowledgements. Recommend improvements to how we serve customers. What We're Looking For 3-5 years of experience in account management, customer service, or inside sales (manufacturing or B2B preferred). Clear, professional written and verbal communication. Strong attention to detail; part numbers, specs, and quantities have to be right. The organization to juggle many open orders and follow-ups without dropping any. A problem-solver who takes ownership rather than passing things along. Proficiency in Microsoft Office (Outlook, Excel, Word). Reliable transportation and consistent, punctual attendance. College degree or equivalent work experience. Pay & Benefits $20-$25/hour, based on experience Health insurance 401(k) with company match Paid time off and holidays About Us We're a team of about 20 known for long-standing customer relationships and a commitment to quality. On a team this size, your work is visible, your ideas get heard, and customers know you by name.

Pay:

$22.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person