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Collections Specialist
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United Collection Bureau Inc
Toledo, OH (In Person)
$33,280 Salary, Full-Time
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Job Description
Collections Specialist 2.7 2.7 out of 5 stars 5620 Southwyck Boulevard, Toledo, OH 43614 From $16 an hour United Collection Bureau Inc 393 reviews From $16 an hour United Collection Bureau, Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial service businesses, and government entities. We believe our employees are the key to our success, and we are committed to creating a supportive work environment with hands-on computer-based training and generous benefit programs. We are currently seeking a Collections Specialist / Call Center Representative to join our team. In this role, representatives make outbound calls, review account information, and work with consumers to set up payment arrangements based on their individual financial situations. In this role, you will: Contact consumers regarding delinquent accounts Review account information in the collection software system Ask questions to better understand the consumer's situation and possible barriers to payment Negotiate payment arrangements based on individual circumstances Document all communications accurately Maintain call quality and productivity standards Use a positive, professional, and problem-solving approach Work collaboratively in a team environment We would love to hear from you if you: Are motivated by commission opportunities Have professional phone etiquette Have strong typing skills Have strong problem-solving skills Have basic computer skills Have strong organizational skills Have a high school diploma or GED equivalent Are bilingual — a plus, but not required