Vehicle Control Representative

We are looking for a reliable and detail-focused Vehicle Control Representative to join our team. This contract position with a path to a permanent role is well suited for someone who thrives in a fast-paced setting and can balance customer communication, account follow-up, and accurate recordkeeping. The person in this role will help resolve overdue rental agreements by investigating account status, coordinating with internal partners, and driving timely next steps. This opportunity offers a clear path toward longer-term employment for candidates who bring strong judgment, professionalism, and consistency to their work.

Responsibilities:

• Oversee a designated group of past-due rental agreements and take prompt action to move each account toward resolution.
• Record vehicle updates, customer conversations, and case outcomes with accuracy in company systems to maintain complete account histories.
• Reach out to customers professionally by phone and in writing to gather information, explain obligations, and encourage next steps.
• Partner with internal teams and outside service providers to verify details, resolve open issues, and support account recovery efforts.
• Identify accounts that require additional action and prepare complete documentation before forwarding them for escalation.
• Monitor workload priorities and meet productivity expectations while maintaining quality and attention to detail in a structured environment.
• Contribute to special assignments and provide operational support as business needs change.