Vehicle Control Representative

Description We are looking for a reliable and detail-focused Vehicle Control Representative to join our team. This contract position with a path to a permanent role is well suited for someone who thrives in a fast-paced setting and can balance customer communication, account follow-up, and accurate recordkeeping. The person in this role will help resolve overdue rental agreements by investigating account status, coordinating with internal partners, and driving timely next steps. This opportunity offers a clear path toward longer-term employment for candidates who bring strong judgment, professionalism, and consistency to their work.

Responsibilities:

• Oversee a designated group of past-due rental agreements and take prompt action to move each account toward resolution.
• Record vehicle updates, customer conversations, and case outcomes with accuracy in company systems to maintain complete account histories.
• Reach out to customers professionally by phone and in writing to gather information, explain obligations, and encourage next steps.
• Partner with internal teams and outside service providers to verify details, resolve open issues, and support account recovery efforts.
• Identify accounts that require additional action and prepare complete documentation before forwarding them for escalation.
• Monitor workload priorities and meet productivity expectations while maintaining quality and attention to detail in a structured environment.
• Contribute to special assignments and provide operational support as business needs change. Requirements
• At least 1 year of experience in collections, contract administration, customer service, or a high-volume call center environment.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills with the ability to handle sensitive conversations professionally.
• Excellent organizational skills and close attention to detail when managing multiple active accounts.
• Ability to work independently, manage time effectively, and stay productive in an onsite setting.
• Comfortable performing in a fast-paced, process-driven environment with established metrics and expectations.
• Ability to learn new tools and procedures quickly; bilingual communication skills are a plus.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .