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Member Services Supervisor
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Central Electric Cooperative, Inc.
Parker, PA (In Person)
$73,500 Salary, Full-Time
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Job Description
Central Electric Cooperative is seeking a Member Services Supervisor who is passionate about leadership, problem-solving, and delivering exceptional service. This role is at the heart of our members' operations, guiding a dedicated team, supporting our members, and ensuring smooth, efficient daily service that reflects our cooperative values. If you enjoy mentoring others, improving processes, and being a trusted resource for members, this is an opportunity to make a meaningful impact in a stable and community-focused environment. As the Member Services Supervisor, you will: Lead and oversee the daily operations of the Member Services Department Supervise, coach, and support Member Service Representatives to ensure consistent, high-quality service Oversee the billing, payment, and collections functions, ensuring a high level of accuracy Serve as the primary point of escalation for member inquiries, concerns, and complaints, providing solutions with professionalism and care Identify workflow improvements and support initiatives that enhance the member experience Ensure compliance with established policies, procedures, and regulatory requirements Assist with reporting, documentation, and special projects as needed What We're Looking For
- Bachelor's degree in business or related field with 1+ years of related experience, or associate degree Business or related field with 5+ years of related experience or equivalent combination of education, training, and experience. Bachelor's Degree preferred
- Previous supervisory or leadership experience, ideally in customer service, utilities, or a related field is preferred
- Strong communication, organization, and conflict‑resolution skills Benefits include: Medical, dental, and vision insurance RS Pension plan and 401(k) with employer contributions PTO and paid holidays Ongoing training and professional development opportunities A mission-driven cooperative culture focused on service and community This institution is an equal opportunity provider and employer