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A.C. Coy

Customer/Account Manager- 100% onsite, North of Pittsburgh, PA

Pay: Not specified

Posted: 3 weeks ago

Location: Swissvale, PA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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What they do

An Account Manager manages client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems Accounts may be for product sales, advertising or marketing services or financial services such as banking.

$72,024 / year median in Pennsylvania

-11% projected decline

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Job Description

Overview Location:

100%

Onsite- North of Pittsburgh, PA Job Type:

Direct Hire Work Authorization:

US Citizen The A.C.Coy company has an immediate opening for a Customer/Account Manager. Responsibilities Acts as the leading face and "Trusted Technical Advisor" This includes building individual rapport with customers and actively collaborating with the technical team to demonstrate subject matter expertise Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base Manages customer records in CRM/ERP ensuring a high level of data integrity Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience

Qualifications Education:

Bachelor's degree in business or a similar discipline. 1-3 years' of Account Management experience- managing customer relationships and accounts in a manufacturing setting Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail Must possess the ability to learn various technical aspects of a product line Prior CRM/ERP software experience is a plus, but not required