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Job Description
About Xenon Arc At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products—we create solutions that strengthen client-customer relationships and build lasting success. Job Summary The Account Manager is the primary point of contact for a set of defined transactional & mainstay customers and is responsible for identifying new business opportunities, building strategic partnerships, and expanding our market presence. The role focuses on nurturing existing relationships, driving new opportunity conversion with existing or prospective customers, addressing customer needs, and ensuring long-term business retention and growth. FSLA Classification Exempt Reports to
Build and maintain long-term, trusted relationships with assigned customers & prospects Serve as a strategic advisor, understanding customer business goals and objectives while proactively addressing customer issues, concerns, or complaints with a sense of urgency Regularly meet with customers to review base performance and identify new growth opportunities Actively seek opportunities to expand wallet share within existing accounts Deliver biannual in-person customer business reviews on key strategic accounts
Sales Planning & Strategy:
Develop and execute a territory sales plan in line with company goals and market trends Develop and implement strategic account plans for key customers Maintain a deep understanding of industry trends, competition, and customer needs Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions
Negotiation & Closing :
Prepare and present proposals, negotiate terms, and close deals to meet or exceed sales territory quotas Build long-term relationships with customers to foster loyalty and repeat business Handle customer objections effectively and turn challenges into opportunities CE Data Management & Reporting Record all customer interactions, progress, and follow-ups in CE to ensure accurate data Maintain an up-to-date sales pipeline in CE Prepare sales forecasts & performance reports for the Commercial Leader Analyze sales data to identify trends & opportunities for improvement
Pipeline & Opportunity Management:
Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CE Qualify leads based on specific criteria and prioritize high-potential opportunities Consistently follow up with prospects to nurture them through the sales process
Basic Qualifications:
Bachelor's degree in STEM disciplines, Business Administration, Management, and/or relevant work experience in a technical field 2+ years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus! Intermediate proficiency using Microsoft Office Suite is required Proven experience in customer management, including effective communication and negotiation skills, required Ability to prioritize work for multiple tasks, projects, and deadlines Entrepreneurial spirit with strong adaptability, creativity, and drive to succeed Strong team player; motivated and extremely customer centric
Location & Commitments:
Full-time, permanent Hybrid Position Report to Bellevue, WA or Rosemont, IL office 4 days a week with the option to work 1 day remotely from home Physical Demands Must be able to remain in a stationary position Must be able to operate a computer Travel Required Minimal (up to 10%) Affirmative Action/EEO Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
