Job Description Help for Job Description. Opens a new window. About The Job The Select Communities Account Manager is responsible for serving as the lead point of contact for property management (and boards) of newly acquired bulk communities. Will also be responsible for managing the customer-experience throughout the life of any/all existing Bulk properties that are part of an assigned profile as well as for developing strong relationships with property management that is conducive to the timely launch of Breezeline services and ongoing sale and retention of Breezeline products and services. This is a hybrid position is open to any candidate within the Breezeline Florida footprint:

Job Responsibilities:

• Responsible for launching new Breezeline Select Communities into the market place, while working with the Select Communities Sales, Construction and Operations teams to ensure a smooth rollout and transition.
• Demonstrates expert knowledge of Breezeline products.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet and phone services applicable to assigned Select Communities.
• Delivers first-in-class customer and employee experience.
• Leads the execution of strategies and tactics to improve the customer experience in their respective community profile.
• Works cross-departmentally to launch new services in both acquisition/renewal properties
• Works with Customer Operations Manager to build-out community engagement plan(s) and event(s) to drive improvements in net-promoter system (NPS).
• Leverages NPS to aggregate customer feedback.