WORDS THAT DESCRIBE EVERYONE AT BIW

Passionate. Curious. Helpful. And in it for the long haul.

WORDS THAT DESCRIBE YOU IN THIS ROLE

Go-getter. Taskmaster. People person. Happen maker.\nSound like you? Keep reading!\nWhen it comes to the big picture, here is what you can expect: You'll proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our clients.\nYou'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.\nYou'll produce detailed documentation throughout the project lifecycle.\nYou'll be an advocate for customers within BIW.\nYou'll embrace and lead change to increase program effectiveness and better serve customers.\nYou'll drive growth on existing accounts and programs.\nYou'll travel to worldwide destinations for site inspections and/or event operation, as necessary (about 15% of time).

Your skills and abilities:

You're clear, concise, and confident--whether it's via email, in-person, or over the phone.\nYou build and maintain strong relationships (there are some wicked awesome people here).\nYou use proven project management methods and tools to implement programs on time and on budget.\nYou can prioritize and manage multiple accounts, programs, and responsibilities effectively.\nYou inspire account team members to always meet their commitments while maintaining quality.\nYou are an active listener and can translate input into action to avoid potential issues and solve problems effectively.\nYou apply critical thinking, resourcefulness, and leadership to account teams. And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.

Your credentials:

A Bachelor's degree is required; Event Management, Hospitality or related field preferred.\n3+ years related business experience in a client-facing role. Wondering what an average day looks like for an Account Manager? No two days are exactly alike, but you might... Work with your sales and implementation teams to strategize on an agenda for a call with your favorite Fortune 500 client (but they're all your favorite). Review timelines and remind the team that a specific deliverable is due by EOD. Send a recognition to that super helpful team member for their support yesterday. Follow up with that client who wants to talk 1-on-1 about some new direction she has regarding her awards evening. Plan the menu for the welcome night reception and select fun décor items that enhance the overall evening theme. Review transportation, entertainment and activity choices with preferred suppliers and negotiate final pricing. Write engaging communication copy with event detail for mailings and registration website. Collaborate with business units in an implementation meeting where you ask smart questions to integrate solutions for the team. Review with client an updated budget that reflects all the great decisions made throughout the life of the event. Jump for joy when the deliverable you were asking for is in your inbox. You review for accuracy and it looks good; you send on to client while happy dancing. High five the Account Manager you sit next to and look forward to doing something new and different again tomorrow. If you made it this far and you're still nodding, we hope you apply.\n

Base Salary Range:

$78,000 to $82,000. 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