Key Responsibilities Customer Care & Relationship Management:

Serve as the primary point of contact for existing clients, delivering exceptional service through a mix of scheduled inside calls and hands-on, in-person field visits.

Renewals & Negotiation:

Proactively manage contract renewals, negotiate agreements, and protect/expand existing account revenue.

Task Ownership & Urgency:

Drive account tasks from inception through execution with speed, precision, and a high level of personal care.

Team Collaboration & Accountability:

Unite internal team members across departments to deliver results for clients, holding peers and team members accountable to commitments and deadlines.

Data & Performance Analysis:

Utilize business software, CRMs, and data analysis to track account metrics, identify trends, anticipate client needs, and back up decisions with clear insights.

Process Leadership:

Operate with a high degree of autonomy to manage your daily schedule, solve problems proactively, and maintain open communication within our transparent culture.

Qualifications & Skills Experience:

Proven experience in Account Management, Client Success, or B2B Customer Service.

Customer-Centric Mindset:

A genuine passion for making people happy, building trust, and going above and beyond to deliver quality service.

Communication & Negotiation:

Exceptional written and verbal communication skills; demonstrated confidence in negotiating renewals and resolving client concerns.

Work Ethic & Ownership:

Highly self-motivated, proactive, and detail-oriented with a strong sense of urgency and follow-through.

Tech & Analytical Proficiency:

Strong computer skills, comfortable navigating software/CRMs, and experienced in analyzing data to guide strategy.

Education:

College degree preferred, but relevant experience and track record are highly valued.

Mobility:

Willingness to conduct local/regional field visits as needed. What We Offer Competitive base salary with lucrative commission opportunities. High degree of autonomy and trust to manage your work and schedule. A transparent, collaborative team culture that supports your growth and success. Benefits package [e.g., Health, Vision, Dental, 401(k), Paid Time Off].

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training

Work Location:

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