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Account Specialist
Job
Attain Finance
Remote
$39,520 Salary, Full-Time
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Job Description
Overview •This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely.•Attain Finance is a leading consumer credit lender serving U.S. and Canadian customers for over 25 years. Our roots in the consumer finance market run deep. We've worked diligently to provide customers a variety of convenient, easily accessible financial services. Our decades of diversified data power a hard-to-replicate underwriting and scoring engine, mitigating risk across the full spectrum of credit products. We operate under a number of brands including Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit. Responsibilities The Account Specialist is responsible for contacting clients with overdue accounts, negotiating repayment plans, and ensuring compliance with company policies and legal regulations. This role plays a critical part in maintaining the financial health of the organization by reducing delinquency rates and improving recovery outcomes. Key Responsibilities Contact customers via phone, email, or mail to recover outstanding debts Negotiate payment arrangements and settlements in line with company guidelines Maintain accurate records of all communications and recovery activities Collaborate with internal departments to resolve account discrepancies Escalate unresolved or high-risk accounts to supervisors or legal teams Adhere to FDCPA, FCRA, and other regulatory requirements Provide second-voice support when needed to assist with escalated calls Participate in team meetings and training sessions to stay updated on policies and best practices Meet or exceed individual and team recovery targets Maintain professionalism and confidentiality in all customer interactions Qualifications Skills & Qualifications 1+ year experience in collections, customer service, or financial services Strong communication and negotiation skills Ability to handle difficult conversations with empathy and professionalism Basic proficiency in Microsoft Office (Word, Excel, Outlook) Knowledge of debt collection laws and practices Ability to work independently and as part of a team Strong attention to detail and organizational skills Work Environment & Requirements Full-time position with flexible scheduling, including rotational shifts Must be able to work in a fast-paced, high-volume call center environment Remote work requirements: Quiet, private workspace free of background noise Hardwired connection to modem using ethernet cable High-speed internet (minimum 50 Mbps download & 5 Mbps upload) Remote work is 3 days at home and 2 days in office; subject to change based on productivity results. Education or Equivalent Experience Minimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experience Associate degree or higher is preferred Commitment to continuous learning and applying industry best practices throughout the client life cycle