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Customer Account Manager
Job
Sage
Remote
Full-Time
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Job Description
The Customer Account Manager is responsible for generating revenue by meeting assigned sales goals and objectives within Sage's existing installed customer base for Medium Segment customers. The CAM will drive sales through add-on services, business care plan upgrades, migrations to additional Sage products/services, and renewals of existing services. We achieve these goals and objectives through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment. This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.
- Manages renewal process for Accounts.
- Develop and maintain a strategic plan to proactively engage with assigned customers.
- Resolve open issues and escalate customer concerns to the appropriate stakeholders.
- Build strong customer relationships and deliver customer-centric solutions.
- Utilize Fusion and Salesforce to track and maintain accurate records of all activities.
- Maintain a high degree of accuracy in monthly and quarterly forecasting.
- Manage additional projects and assignments as defined by the needs of the business.
Requirements:
- 3+ years of indirect Sales experience (channel)preferred.
- Advanced Microsoft Office and computer skills.
- Detail-oriented, with strong organizational and time management skills.
- Strong propensity for learning new systems and processes for development.
- Must be self-motivated and can work in a collaborative team environment.
- Problem-solving and innovation experience, project management
- Software/ SaaS industry experience preferred
- B2B consultative sales experience. Perks? We have plenty.
- Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
- Comprehensive health, dental, and vision coverage.
- 401(k) retirement match (100% matching up to 4%).
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
- 5 days paid yearly to volunteer (through Sage Foundation).
- $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
- Library of on-demand career development options and ongoing training offerings.
Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https:
//www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https:
//www.linkedin.com/company/sage-software \#LI-MB2 Sales United States Lawrenceville Hybrid Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working atSage:
sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com . Learn more about DEI atSage:
sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Customer Account Manager- Job Description
- : •Key Responsibilities•: •Function•: •Country•: •Office Location•: •Work Place type•: •Advert•Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.