Donor Representative

Donor Representative Living on the Edge with Chip Ingram Duluth, GA Job Details Full-time 1 day ago Qualifications Record keeping Managing customer accounts Phone communication Writing skills Zoom Mid-level Client relationship development Donor relationship building Databases Bachelor's degree Customer relationship management Fundraising Annuities Organizational skills Prospecting CRM system proficiency Productivity software Account management 2 years Communication skills Technical Proficiency Donor and alumni database management Conducting sales calls Mobile devices Client interaction via phone calls

Full Job Description Position Overview:

The goal of this important position is to minister to and care for donors (ministry partners) of Living on the Edge. The Mid-Level Donor Representative uses the phone, email, text and mail to thank donors for their partnership, learn what motivates their giving, and to communicate aspects of the organization's mission of interest to the donor. The goal is to minister first and facilitate a stronger partnership between the donor and Living on the Edge. The Mid-Level Donor Representative is a full-time position and serves on the Ministry Partnership Team.

Core Values:

Must be willing to embrace Living on the Edge's employee values as a Christian ministry: Live it out: Spiritually mature individual involved in a Christian church and committed to becoming a mature, authentic disciple of Jesus Christ (see Romans, chapter 12).

Own Your Stuff:

High desire for excellence in serving others and capability in leading the business functions of the ministry; however, also humble and willing to admit mistakes and "own" errors of judgment or decisions regardless of consequences. We are a no-excuse/no finger-pointing organization.

Think Team:

Team oriented, not a solo worker. Must have an interest and ability to integrate into a team atmosphere. Everybody Matters & Everything Belongs to

God:

We serve other people not ourselves; and we are stewards of what God has given us. Must have an "It's not about me," attitude.

Biblical Philosophy of Fundraising:

We believe that God is our donor, so no coercion or "arm twisting" is necessary to raise funds. We seek to be clear and accurate in our communication, demonstrating our needs/opportunities through a relational, not transactional lens. Since we believe you cannot out-give God, we simply need to minister to people well and then present them with the options to support us financially. As such, the Donor Representative plays an important role in the following development process: Start with ministering to them Friendship with no agenda Discover needs in their life, family, work Pray, provide Biblical resources and ministry resources Learn about them - ask questions Share the vision of our ministry Share our vision with our ministry partners Articulate impact (ROI) - God's work and affirmation Share opportunities Share opportunities that align with their passions when possible; share specific projects with cost and impact of project. Genuine thank you Heartfelt thanks with God-centered calls, notes, and emails with feedback on results, if available. Reinvest in ministry to them Tell them what God did with their gift. Provide resources, time, prayer, and invest in them to help them grow with no strings attached. Specific Responsibilities Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly staff meetings and daily prayer meetings. Meet or exceed outbound activity metrics and fund-raising goals through the cultivation and stewardship of donors Our department's primary emphasis is ministry first. We ask, "How can I support you in your journey with God?" "How can I be praying for you?" Develop meaningful relationships through personal interaction with donors, with primary emphasis on voice-to-voice integration strategically used to discover, cultivate, invite, and steward donors of partner of Living on the Edge. Approximately 40-45 donor interactions will be conducted per day with 10-15 phone calls per day. Identify each donor's interest in Living on the Edge's mission - connecting the ministry with each donor's interests. Share information on Living on the Edge programs and solicit financial donations. Plan and implement account management strategies to ensure assigned donors are cultivated toward their full giving potential and invited to give - recognizing that all gifts to Living on the Edge are a spiritual transaction. Ensure strategic contact plans are in place and implemented for donors. Provide information regarding projects, events and initiatives, and identify and invite donors to participate as appropriate. Facilitate giving from donor advised funds, appreciated assets, annuities, using an increasing knowledge of the gift planning process to identify opportunities. Record contact notes in the CRM for each donor. Provide input to leadership regarding donor's interests, needs, and opportunities. Identify donors who could be handed off to another donor care specialist. Facilitate the transfer of donors. Be willing to help with and/or attend donor related activities as approved by supervisor. Achieve established targets for donor ministry activities. Participate in team training and learning opportunities to strengthen effectiveness in donor development. Work with other team members in a collaborative partnership to the holistic benefit of the organization. Attend local and regional meetings as established by supervisor for the purpose of team collaboration and relational establishment when requested. Provide necessary/helpful input to other team members as best you can. Know how to use the organizational systems. Perform other duties as assigned

Minimum Education/Experience:

Two-year technical degree or equivalent work experience required. Bachelor's degree preferred. In addition to education or education equivalent, requires a minimum of four years of work experience in sales/fundraising, client management, customer service or related field. Requires self-motivation and the ability to work with minimal supervision.

Technology:

Proficient in Microsoft Office, mobile phone technology, and website utilization. Must be able to use video conferencing systems like Zoom, have an ability to understand and utilize multi-functional customer/donor databases and in general, a high technology IQ to leverage it to improve workflow and efficiency. Passionate about the ministry of Living on the

Edge:

Dedicated to the mission of helping Christians live like Christians, committed to the spiritual growth of believers around the world, and specifically the people on one's portfolio.

Pace:

There are expectations for outbound activities (phone, email, etc.). Each interaction can vary between leaving a message to having a long conversation, or multiple interactions over several days. As previously stated, the goal is to minister to, and care for, the donor. This position requires consistent self-motivation and self-management.

Organized and relational:

This position requires a blend of relationship-building and organizational ability. The Mid-Level Donor Representative will be assigned a group of donors to reach out to and will consequently be managing multiple relationships simultaneously. Excellent record-keeping, strong writings skills, ability to work independently, self-assigning and self-monitoring. Excellent communication and organization skills. Fast learner, relational, creative, resourceful. Ability to strategize and problem solve. The location for this position is the Living on the Edge office (Duluth, GA). After six months of employment, a limited amount of remote work may be available subject to supervisor approval. Must have the ability to occasionally work non-standard business hours to accommodate donor schedules, which may require some evenings and Saturday work. Limited overnight travel may be required.