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Hilton

Manager, Account Management

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Job Description

The Role Manage key hospitality accounts, execute account plans, identify growth opportunities, and improve account quality and revenue value. Collaborate cross-functionally to meet client needs, support strategic initiatives, deliver special projects, and evaluate account-based growth data. The role requires customer-facing, hospitality, and procurement or supply chain experience, Excel proficiency, and travel up to 25%. Summary Generated by Built In Exceptional Hospitality Starts with You The location for this position is virtual/remote This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, Account Management, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the Account Management team, reporting to the Director, Account Management, you will support key accounts and properties within those accounts, executing Account Plans and targeting key YOY growth opportunities. What you'll do during a typical day: Define the opportunity management strategy for your accounts, identify ways to increase the quality and revenue value, and implement strategy with business vision, taking into account barriers and opportunities. Assist with special projects, initiatives, and customer deliverables. How you'll collaborate with others: Work closely with a focused cross-functional team to ensure the client's day-to-day needs are met while identifying viable opportunities for critical initiatives crafted to improve operational and financial performance. Aggregate client account-based growth data and evaluate areas of opportunity. What It Takes to Make the Stay You have these minimum qualifications: Five (5) years of professional work experience in customer facing roles Five (5) years of hospitality industry experience with a preferred mix of positions/roles Three (3) years in procurement/supply chain-related roles Proficiency in Microsoft Excel, (sorting and filtering data, using formulas, pivot tables) Travel up to 25% It would be useful if you have: Familiarity with hospitality Group Purchasing Organization programs (GPO) Experience in client facing Account Management roles How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including
  • : Incredible travel perks
  • Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton
  • Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave
  • Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support
  • Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge
  • In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources
  • Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO)
  • Recharge, relax, and take time for what matters most Health & welfare benefits
  • From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future
  • Our retirement plans make it easier to save for what's next
  • Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500
  • $110,000 and is determined based on applicable and specialized experience and location.
Subject to plan terms and conditions, you will be eligible to participate in the Hilton Choose a bonus plan, consistent with other team members at the same level and/or position within the Company. #
LI-REMOTE
About Us Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work. Read Full Description Skills Required Five years of professional work experience in customer-facing roles Five years of hospitality industry experience Three years of experience in procurement or supply chain-related roles Proficiency in Microsoft Excel, including sorting, filtering, formulas, and pivot tables Familiarity with hospitality Group Purchasing Organization programs Experience in client-facing account management roles Hilton Compensation & Benefits Highlights Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals. Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings. Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving. Learn more about Hilton's Compensation & Benefits → Hilton Insights What's It Like to Work at Hilton? Hilton Culture & Values Hilton Career Growth & Development What's the Work-Life Balance Like at Hilton? Hilton Leadership & Management Hilton Company Growth, Stability & Outlook View all jobs at Hilton View Hilton Profile Report Job

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Mental Health