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Senior Customer Development Executive
Career Insights for Client Relationship Manager
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What they do
A Client Relationship Manager manages high value client accounts for a company. Develops and maintains communication with company clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$72,368 / year median in the U.S.
-1% projected decline
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Senior Customer Development Executive - Public Sector
Harrisburg, PA
Remote Eligible in Pennsylvania - J0107137
Job Category:
Sales
Job Type:
Full time
Reqid:
J0107137
Apply Now US | PA | Remote Full time
J0107137
Iron Mountain is seeking a proactive Customer Success Manager (CSM) to join our National and Vertical Sales team. In this role, you'll have the opportunity to serve as a key partner to our public sector and enterprise clients, fostering strong relationships that maximize customer satisfaction and account retention. Here, your consultative approach will help uncover growth opportunities within existing accounts while ensuring our clients receive world-class service across all our solution lines. You will play a vital role in connecting client objectives with our information management capabilities to deliver lasting value. What You'll Do In this role, you will:
Drive Relationship Management :
Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
Expand Account Value :
Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
Manage Renewals & Negotiations :
Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
Enable Sales Operations :
Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
Resolve Escalations & Ensure Retention :
Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts. What You'll Bring The ideal candidate will have: 4-year college degree in business or a related field. Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions. Proven ability in account management, contract negotiation, and public sector client engagement (Federal). Demonstrated expertise in navigating RFPs, managing SLAs, and resolving complex client escalations. Willingness to travel up to 10% as needed (Metro DC area). What We Offer Competitive compensation and benefits aligned with experience. Flexible work options/alternative work options to support work-life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Ready to build strong client connections and champion customer success? Click apply to connect with our team today!
Category:
Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the
Pay Transparency Policy Statement, CLICK HERE Requisition:
J0107137
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Apply Now
Diversity, Equity & Inclusion Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here Environmental, Social & Governance At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here Employee Resource Groups Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE . Reasonable Accommodation Iron Mountain is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request reasonable accommodation if you are unable or limited in your ability to use or access the Iron Mountain Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email accommodationrequest@ironmountain.com .
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