Technical Account Manager

Technical Account Manager ICE Consulting - 2.0 Milpitas, CA Job Details Full-time $110,000 - $145,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Qualifications ConnectWise Customer communication Computer science Customer relationship building 6 years Microsoft Outlook Computer Science IT management Data analysis skills Visio Client services experience within consulting industry Bachelor's degree Data management Decision making Customer relationship management Customer support ticket management Managing IT infrastructure Organizational skills IT CRM system proficiency Technical troubleshooting support Systems analysis Senior level Microsoft Project Account management Bachelor's degree in computer science Communication skills Technical Proficiency Consulting firm experience

Full Job Description About ICE Consulting:

ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.

Position Overview:

As an Technical Account Manager at ICE Consulting, you will be instrumental in developing and nurturing strong relationships with our clients. Your primary responsibility will be to understand clients' IT needs and manage their technical support requirements effectively. This role requires a blend of technical expertise, customer service excellence, and the ability to analyze data and implement strategic solutions. You will coordinate with internal engineering teams to ensure that our clients' IT infrastructures are secure and efficient, serving as the point of contact for all technical inquiries.

Requirements Key Qualifications:

6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space. Bachelor's Degree in Computer Science or a related field, or equivalent experience. Strong IT background with proven experience in relevant technologies and systems. Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks). In-depth knowledge of technical management, system analysis, and computer hardware/software systems. Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook. Excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment. Strong decision-making skills, initiative, and a positive attitude. High attention to detail and accuracy in all aspects of work. Exceptional communication skills with a focus on delivering outstanding customer service. A collaborative mindset, working effectively with clients, vendors, and internal teams. Ability to perform well under pressure while maintaining professional interactions with clients.

Preferred Qualifications:

Proven track record of successfully building and maintaining client relationships. Experience with data management, CRM, Cloud, or Digital projects. Able to thrive in ambiguous environments with adaptability. Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences, is a plus. Join us at ICE Consulting and make a meaningful impact by enhancing our clients' IT experiences! Benefits 401(k) with company match Paid holidays Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401k, IRA) Paid Vacation Time Training & Development Work-From-Home Option Wellness Resources