Technical Account Manager

BEL Network Integration & Support (BELNIS) is a Virginia-based Managed Service Provider founded in 1989. We serve small-to-mid-sized businesses across central Virginia with managed IT, cybersecurity, and technology advisory services. Our client base spans healthcare, real estate, professional services, nonprofits, and other industries common to the central Virginia market. We are a team of five — meaning every role here is high-impact and highly visible. BELNIS is actively growing a Compliance-as-a-Service (CaaS) practice that helps clients navigate cyber liability insurance, regulatory requirements, and security frameworks. Familiarity with terms like

SOC 2, HIPAA, NIST

CSF, or CMMC is a bonus — not a requirement. We will teach you what you need to know. The Technical Account Manager (or Client Success Manager) is the primary relationship owner for BELNIS clients. This is a people-first, results-driven role for someone who genuinely enjoys building long-term business relationships, staying organized across many moving parts, and helping clients get real value from their technology investments. You will conduct regular Strategic Business Reviews, manage renewals, coordinate with our engineering team, and serve as the main point of contact for an assigned book of SMB clients. You do not need to be an engineer — but you should be comfortable talking about technology in business terms and curious enough to learn the basics of what we do. position will work remote most days, in the office on Tuesdays and travel as needed to client sites. Base salary is 54k-66k with bonus eligibility of approximately an additional 20k annually. Client Relationship Management Serve as the named relationship owner for an assigned book of SMB clients across central Virginia providing client health assessments and proactive outreach. Facilitate onboarding for new clients, establishing expectations, escalation paths, and initial technology roadmaps. Lead and resolve client concerns and conflicts in a professional, solution-oriented manner. Manage offboarding when client relationships conclude — documented, professional, and thorough. Strategic Business Reviews (SBRs / QBRs) Own the end-to-end SBR/QBR process for all assigned accounts: scheduling, preparation, facilitation, and follow-through. Compile and present data-driven review decks using device lifecycle data, ticketing history, and technology roadmap inputs. Present findings in plain business language — risk, cost, and priority — not technical jargon. Document action items and commitments, follow up within five business days, and track items to resolution. Revenue & Renewal Management Oversee all contract renewals for assigned accounts, initiating the process no less than 90 days before expiration. Lead renewal conversations focused on retaining and growing managed services MRR (Monthly Recurring Revenue). Ensure accurate, timely billing by coordinating with the Service Manager and reviewing monthly invoices. Maintain updated revenue forecasts and communicate pipeline changes to leadership proactively. Identify and surface upsell and expansion opportunities across your book of business. Internal Coordination & Team Alignment Contribute to weekly internal account status meetings, briefing engineering and service teams on client priorities and risk flags. Coordinate resource allocation with project leads for upcoming client-facing work. Deliver structured client feedback to the service team and leadership to drive continuous improvement. Keep ConnectWise PSA records current — contacts, agreements, site data, and opportunity records maintained to team standards. Qualifications 2-5 years of account management, client success, or customer-facing experience in a technology, IT services, or professional services environment. Demonstrated track record conducting business reviews or QBRs with SMB or mid-market clients. Strong written and verbal communication skills — able to simplify complex topics for non-technical audiences. Organized and detail-oriented, with the ability to manage multiple accounts and deadlines simultaneously. Comfortable using a CRM or PSA platform; ConnectWise Manage experience preferred but not required. Virginia driver's license and reliable transportation for local client visits. Comfortable using AI tools to analyze data and prepare client-facing documents and reports. Preferred Qualifications Familiarity with MSP tooling: ConnectWise, NinjaOne, ScalePad, or similar platforms. Exposure to cybersecurity or compliance topics at a business level (cyber insurance, HIPAA, SOC 2, NIST) — we'll fill in the gaps. Experience in central Virginia's common SMB industries: healthcare, real estate, nonprofit, legal, or government contracting. Background in a small, close-knit team environment where wearing multiple hats is the norm.

Pay:

$54,000.00 - $66,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Chester, VA 23831