Technical Account Manager Intern

As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed in our mission. The Technical Account Manager acts as a technical guide for Go West IT clients, playing an instrumental role in delivering comprehensive IT services and support. In collaboration with all internal teams, the Account Manager ensures execution from client onboarding to the ongoing management of the overall account relationship. Reporting to and working alongside the Client Success Manager, the person in this role requires a solution-oriented mindset with an ability to facilitate the exceptional delivery of services to our clients. This internship offers hands-on experience at the intersection of technology and client relationship management, where you'll collaborate with technical experts and business stakeholders to deliver impactful IT solutions. This is an excellent opportunity for someone looking to build a career in IT consulting, account management, or client success within a fast-paced, innovation-driven environment.

What You Can Expect From Us:

• Opportunity to be an integral part of a forward-thinking organization known for delivering exceptional technical results
• A fast-paced environment with exposure to modern business technologies and real-world client challenges
• Mentorship, ongoing feedback, and a strong commitment to your professional development
• A collaborative team culture that values communication, support, and shared success
• Access to educational resources and potential assistance for certifications and career advancement
• Designated training and skill development
• Flexible part-time scheduling with a 3-day workweek and a competitive hourly pay range of $20-$27

What We Will Expect From You:

• Ability to collaborate with technical teams while effectively communicating technical concepts to non-technical audiences
• A solution-oriented mindset with a friendly, professional demeanor
• Strong relationship-building skills with both internal teams and external clients
• Excellent listening, written, and verbal communication skills
• High level of organization, attention to detail, and strong follow-up habits
• Ability to prioritize tasks and manage multiple clients' needs simultaneously
• Demonstrated curiosity, adaptability, and eagerness to learn
• Interest in IT consulting and understanding of a fast-paced service environment
• Commitment to delivering high-quality work with a sense of urgency

What You Will Be Doing:

• Assist in handling inbound inquiries and referrals from prospective clients
• Participate in discovery meetings to understand client needs and business challenges
• Collaborate with technical teams to help develop and present IT solutions
• Support proposal development and help facilitate service agreement execution
• Assist with client onboarding and ensure a smooth transition to service delivery
• Attend client meetings and contribute to ongoing account support activities
• Help coordinate communication and project handoffs between clients and technical teams
• Support client relationship management through regular touchpoints and follow-ups
• Contribute to internal initiatives such as service improvements and process optimization
• Perform additional duties as assigned by the Client Success Manager or Account Management team

Qualifications We Require From You:

• Authorization to work in the United States
• Currently pursuing or recently completed a 2- or 4-year degree in Information Technology, Business, or a related field
• Basic understanding of IT concepts, systems, or services (coursework or hands-on experience preferred)
• Interest in obtaining industry certifications such as: AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals AB-730: AI Business Professional PL-900: Power Platform Fundamentals SC-900: Security, Compliance and Identity Fundamentals Application deadline 5/15/2026

Pay:

$20.00 - $27.00 per hour

Benefits:

Flexible schedule Professional development assistance Work from home

Work Location:

Hybrid remote in Greenwood Village, CO 80111