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Account Specialist
Job
ALE Solutions
Brentwood, TN (In Person)
Full-Time
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Job Description
What We Need Corpay is currently seeking an Account Specialist within our NAP division. This position falls under our NA Fuel line of business and is located in Brentwood, TN. In this role, you will be a part of a team that values exceptional service and innovative solutions in the B2B sector. As an Account Manager I, you will be the cornerstone of our client relationships, focusing on delivering top-notch support and maintaining high client and cardholder satisfaction. This role is essential in fostering long-term retention through effective problem-solving and robust product knowledge. You will report directly to the Operations Supervisor and regularly collaborate across the organization. How We Work
As an Account Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities for the role will include: Providing prompt, courteous, and effective customer support, continuously enhancing your expertise in our product offerings. Driving client retention by presenting tailored solutions, maintaining quality standards, and expanding your communication skills to deliver superior service levels. Achieving mastery in product knowledge, policies, and resolution procedures to effectively handle primary services or products.
Collaborating with team members to cross-train and support various departmental needs. Qualifications & Skills Minimum 2 years of call center or B2B customer service experience High School diploma or GED required Bachelor s Degree or equivalent work experience preferred Excellent organization and interpersonal skills, with keen attention to detail.
Strong communication skills, both verbal and written, to clearly convey product functionalities and offerings. Superior customer service orientation, with quick responsiveness to both phone and email inquiries.
Proficiency in managing multiple priorities through effective use of available tools. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes