Front Desk Administrator and Personal Lines Client Relationship Coordinator

Front Desk Administrator and Personal Lines Client Relationship Coordinator Clarksville, TN 37043 From $35,000 a year - Full-time From $35,000 a year - Full-time Client Relationship Coordinator /

Administrator Department:

Personal Lines Position Summary The Client Relationship Coordinator / Administrator serves as the first point of contact for clients while also supporting the Personal Lines team with critical behind-the-scenes operations. This role blends customer-facing administrative responsibilities with policy servicing support to improve efficiency across the department. The ideal candidate is friendly, detail-oriented, and collaborative, with strong organizational skills and the ability to manage multiple priorities. This position plays a key role in delivering a high-quality client experience while ensuring accuracy and timeliness in policy processing and administrative workflows. All responsibilities align with MSC's vision, mission, and values. Key ResponsibilitiesClient Service & Front Office Support Serve as the first point of contact for clients, delivering a welcoming and professional experience in person and over the phone Answer and direct incoming calls Assist clients with general inquiries and basic service needs Open and close the front office daily Process mail, including pickup, sorting, scanning, and distribution Maintain office equipment and shared spaces (copier, shredding schedule, supplies) Policy & Administrative Support Support Personal Lines team with service requests and policy-related tasks Issue policy documents such as auto ID cards and certificates (Personal & Commercial Lines) Send Evidence of Property Insurance to banks (Auto & Home policies) Process cancellations, including entering activities and tracking carrier notices Monitor and follow up on cancellation notices and carrier delays Handle claim correspondence follow-up (after submission and closure) Request and process Motor Vehicle Reports (MVRs); update driver information in Epic Maintain and verify policy data, applications, attachments, and account records in Epic Review carrier documents for accuracy and coordinate corrections as needed Assist with spreadsheet formatting and policy/premium comparisons Update carrier and underwriter contact information and communicate changes internally Team & Operational Support Collaborate closely with Client Experience Managers and Risk Advisors Support workflow processes for Account Managers Follow up with clients for outstanding information Maintain communication logs related to policy changes and cancellations Assist with payments when necessary Expectations Provide a high level of service and responsiveness to both clients and internal team members Maintain accuracy and attention to detail in all tasks Demonstrate strong time management and organizational skills Adapt to changes in technology, carrier systems, and workflows Contribute positively to a team-oriented environment Act as a proactive, results-driven self-starter Performance Measurements Understanding of insurance coverages and carrier requirements Adherence to agency service standards Management of open activities and task completion timelines (reviewed weekly) Qualifications & Experience High School Diploma or equivalent (required) Entry-level position with opportunities for growth within the agency and insurance industry Strong customer service and communication skills (written and verbal) Ability to multitask and work under deadlines Strong problem-solving and organizational abilities Comfortable working both independently and as part of a team Proficiency in Microsoft Office (Word, Outlook, Excel) Ability to quickly learn agency management systems (e.g., Epic) and carrier platforms Physical Requirements Primarily a sedentary, office-based role (sitting or standing at a desk) Occasional movement within the office to access equipment and resources Frequent use of hands for computer and office equipment operation Work performed in a standard indoor office environment Disclaimer This job description reflects management's assignment of essential functions and does not restrict the ability to assign or reassign duties at any time.

Job Type:

Full-time Pay:

From $35,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Property and casualty license (Preferred) Ability to

Relocate:

Clarksville, TN 37043: Relocate before starting work (Required)

Work Location:

In person