Account Manager

We are looking for an Account Manager to support customer accounts and ensure a smooth order experience for clients in Collierville, Tennessee. This contract opportunity with permanent potential is ideal for someone who combines strong sales support skills with careful order coordination, clear communication, and a customer-focused approach. In this role, you will help manage order activity, respond to client needs, and work across internal teams to keep deliveries, documentation, and account details accurate and on schedule.

Responsibilities:

• Manage customer purchase orders from entry through completion, ensuring accuracy, timeliness, and proper follow-up on changes.
• Provide clients with current pricing details, inventory availability, and suitable substitute options when requested items are unavailable.
• Identify opportunities to expand account value by recommending additional products that align with customer needs.
• Monitor open orders, backordered items, and urgent requests, then communicate status updates to customers and internal stakeholders.
• Prepare reports related to orders, shipments, and account activity to support service tracking and decision-making.
• Serve as a primary point of contact for assigned clients, helping resolve questions and maintaining strong ongoing business relationships.
• Maintain organized records for customer agreements, account documentation, shipping paperwork, and billing support materials.
• Support electronic data interchange processes by reviewing transactions, resolving discrepancies, and coordinating corrections when needed.
• Partner with customer contacts, warehouse teams, and internal sales or service staff to coordinate shipping schedules, returns, special deliveries, and order adjustments.
• Address day-to-day operational issues quickly while adapting to client-specific requirements and assisting with additional account support needs as assigned.