ABOUT US

\nLooking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.\n

WHAT YOU WILL DO

\nThe Rental Service Manager position is responsible for managing all service operations within the Rental Store facility. Reporting to the Rental Store Branch Manager, the position oversees and directs the company's skilled service technicians and support staff and service shop activities and corresponding work orders for the Cat Rental Store location.\nThe position plays an integral role in hiring and training rental technicians, setting service shop procedures and standards, and overseeing service shop safety. Coordinates technician training and sharing of technical and new model information. Assists Rental Store Manager and technicians in prioritizing and completing service responsibilities and delivering return-to-ready metrics for the Rental Store.\n

ESSENTIAL DUTIES & RESPONSIBILITIES

Monitor all equipment repairs and maintenance and corresponding work orders\nProvide high quality control standards while maintaining high-level of equipment readiness\nAddress customer damage issues and accurately bill promptly\nMotivate and coach technicians to exceed time and quality standards to comply with our measurable matrixes\nEvaluate performance of team members and identify appropriate skills training\nResponsible for cost associated with repair and maintenance within allotted budgets\nCoordinate daily rental plan with Rental Coordinators and Branch Manager.\nMaintain adequate staffing\nOversee parts spending to control unnecessary costs and submit warranty claims\nPromote and drive a strong safety culture through disciplined leadership, accountability, and rewards\nMay have to lift up to 25-30 pounds on occasion.\nMay work in an environment where hazards are present.\nRequires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.\nOther duties as assigned.

WHAT WE EXPECT OF YOU

\nWe all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.\n

BASIC QUALIFICATIONS

\nEDUCATION & EXPERIENCE Three or more years of previous supervisory equipment service experience working on construction equipment, preferably within the equipment rental industry\nBackground in service technician training and/or equipment service and maintenance training through accredited technical schools, rental dealerships or manufacturer factory training preferred

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

Excellent written and verbal communication skills

WHAT'S IN IT FOR YOU

\nAt Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.\n

THE BASICS

Various medical plan options, including a no-cost option\nVision and dental insurance\nEmployer-paid short-term and long-term disability insurance\nEmployer-paid basic life insurance\n401k matching\nProfit Sharing\n8 paid holidays annually\nInitially up to 15 days of Paid Time Off annually with increase after five years of service\nEmployee Assistance Program (EAP)

WHAT SETS US APART

Competitive pay\nExposure to world-class CAT training and development\nTuition Reimbursement\nTool Purchase Assistance to buy high-quality tools at deep discounts\nAnnual stipend toward the purchase of work boots\nCompany Incentive Bonus Program\nPaid Veteran holiday annually to all service members\nTraining and Development programs\nWork uniforms and professional cleaning services\nFinancial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. 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