Order Entry & Inside Account Support Specialist

OW Lee is a high-end patio furniture manufacturer serving a nationwide network of authorized dealers located in Comfort, Texas. We're hiring an Order EntryInside Account Support Specialist to support our authorized dealers and sales representatives by entering customer orders with precision, as well as providing service and support via the phone and e-mail. This is a detail-heavy, accuracy-first role - perfect for someone who likes structure, organization, and catching errors before they become expensive problems. It's also a communication-focused position suited for someone who is organized, dependable, and comfortable interacting in a polished business-to-business environment. The ideal candidate communicates clearly and professionally in both writing and conversation, pays close attention to detail, and feels confident working with numbers. The position is onsite within our manufacturing office environment.

Location:

Comfort Schedule:

Monday-Friday | 8:00 AM - 4:45 PM Position Overview The primary function of this role is accurate and timely order entry within a made-to-order manufacturing environment. As an Order EntryInside Account Support Specialist , you will process incoming purchase orders received through multiple dealer PO systems and our internal ordering platform. You will carefully review orders, enter them, and then audit them for accuracy in pricing, quantities, product configurations, finishes, freight terms, and special instructions. Because our products are made to order, attention to detail is critical. Errors in order entry can directly impact production, lead times, and customer satisfaction. This role requires a high level of focus, consistency, and ownership of each order from initial entry through acknowledgment and completion. In addition to order processing, you will prepare freight quote requests submitted by dealers or sales representatives. You will also follow up on incomplete orders, respond to order status inquiries, and communicate professionally with dealers and occasional consumers via phone and email. This role also includes maintaining organized filing systems for in-house orders, completed orders, and invoices, as well as answering incoming calls when coverage is needed. This is a structured, office-based position where accuracy, organization, professionalism, and reliability are essential. QualificationsSkills High school diploma or GED required 1-3 years pf experience in order entry or administrative support preferred Strong attention to detail and accuracy in data entry. Clear, professional communication skills both over the phone and in email Comfortable performing calculations and working with numbers Organized and able to manage multiple tasks efficiently Proficient in Microsoft Office applications Consistent attendance and ability to work full scheduled shift onsite Exact industry experience is not required - we are willing to train the right candidate who demonstrates professionalism, reliability, and a strong aptitude for learning. What We Offer Competitive salary Medical, Dental, Vision 401(k) Life Insurance Health Savings Account Paid Time Off OW Lee values integrity, professionalism, and teamwork. If you are seeking a stable, structured role in a respected manufacturing company and take pride in producing accurate, high-quality work, we encourage you to apply.