Account Manager

We are looking for a proactive Account Manager to support customer relationships and day-to-day service operations for a growing team. This contract position with potential for a permanent role is ideal for someone who can balance client support, cross-functional coordination, and problem-solving in a fast-paced business-to-business environment. The person in this role will work closely with sales, supply chain, and finance to help deliver a reliable customer experience and maintain strong account performance.

Responsibilities:

• Oversee assigned accounts to help maintain strong service levels, operational accuracy, and consistent follow-through on customer needs.
• Respond to client questions and requests with professionalism, urgency, and clear communication to support a positive customer experience.
• Coordinate customer specifications and order-related details in alignment with established sales and operations guidelines.
• Partner with supply chain teams to track product availability and support on-time delivery expectations for customers.
• Collaborate with sales throughout the account lifecycle, including onboarding, relationship support, retention efforts, and performance follow-up.
• Prepare reports, spreadsheets, and account analyses to help monitor activity, identify trends, and support business decisions.
• Work with accounting and finance teams to help facilitate timely handling of claims and assist with customer credit setup when needed.
• Investigate service concerns, order issues, and customer complaints, then drive practical solutions that improve ongoing account management.
• Contribute to a team-oriented environment by promoting responsiveness, accountability, and high-quality client service across departments.
• Document client service practices and report any concerns related to product safety or quality while supporting completion of the full service cycle.