Account Manager

We are looking for an Account Manager to support client relationships and day-to-day service operations for our team. This contract position has the potential to become permanent and is ideal for someone who can balance customer support, internal coordination, and account oversight while maintaining a high standard of service. The role works cross-functionally with sales, supply chain, and finance to help ensure customer expectations are met and business needs are handled efficiently.

Responsibilities:

• Oversee assigned customer accounts by monitoring service levels, tracking follow-through, and helping maintain strong account performance.
• Respond to client questions and requests promptly, providing clear communication and attentive support throughout each interaction.
• Coordinate customer specifications and order-related details in alignment with established sales and operations procedures.
• Partner with supply chain teams to help manage product availability, delivery timing, and overall customer satisfaction.
• Support the sales organization across the customer lifecycle, including onboarding, account maintenance, retention efforts, and business review preparation.
• Prepare reports, spreadsheets, and other account analysis to help inform decisions and support customer-related activities.
• Work with accounting and finance teams to help resolve claims, support credit setup, and keep account matters moving on schedule.
• Investigate customer concerns and sales-related issues, identify root causes, and contribute practical solutions that improve ongoing service.
• Promote a collaborative, service-focused environment while helping document best practices and quality or food packaging safety concerns as needed.
• Serve as a central point of coordination across departments to help ensure service commitments are completed effectively and additional assigned tasks are handled as needed.