ERP SUPPORT SPECIALIST

Job Description

We are seeking an ERP Support Specialist to support our recently implemented Acumatica ERP system. This role will focus on helping employees navigate the system, troubleshooting day-to-day issues, assisting with training, and supporting the continued stabilization of our ERP environment.

This is a hands-on role for someone who is willing to learn our business processes, provide direct employee support, and help improve system usage across the company. The ideal candidate is resourceful, patient, detail-oriented, and comfortable handling both routine support tasks and more complex system-related follow-up.

Provide day-to-day support for employees using Acumatica

Troubleshoot system issues and help resolve process-related errors

Assist users with questions, navigation, and transaction entry

Help train employees on system processes and best practices

Monitor recurring issues and help identify process improvements

Run reports and review data for errors or inconsistencies

Assist with documentation of processes, procedures, and workarounds

Coordinate with third-party vendors and support partners as needed

Track open issues and follow through until resolution

Support branch locations with system training and user assistance when needed

Assist with future system improvements, reporting, and inquiry development as the system stabilizes

Qualifications

Experience supporting an ERP system such as Acumatica, NetSuite, Sage, SAP, Microsoft Dynamics, or similar

Strong troubleshooting and problem-solving skills

Ability to learn customized workflows and business processes quickly

Experience training or assisting end users

Strong communication and follow-up skills

Proficiency in Microsoft Excel and general business systems

Ability to manage multiple priorities in a fast-paced environment

Willingness to handle both administrative and system support tasks

Preferred Qualifications

Experience with Acumatica

Experience with reporting, inquiries, or ERP data review

Experience working with accounting, billing, operations, or project-based workflows

Experience coordinating with software vendors or third-party support teams

Ideal Candidate

The ideal candidate is someone who:

Is comfortable in a hands-on support role

Does not mind handling detailed or routine tasks

Can work closely with employees across departments

Is willing to ask questions, investigate issues, and follow up

Work Environment

This position is on-site and works closely with employees across multiple departments. The person in this role must be comfortable providing in-person support, assisting with training, and helping users work through system questions in real time.

Position

Full Time