Key Account Manager

Key Account Manager McKinney, TX Job Details 23 hours ago Benefits Paid sick time Qualifications Project team coordination Deal closing Managing customer accounts Contract management Budget management Strategic management Customer relationship building Customer retention Market analysis Identifying new business opportunities Upselling English Mid-level Client relationship development Cross-selling Key Performance Indicators Business development Managing budgets in a finance role Customer relationship management Contracts Software development Sales strategy IT Financial management Cross-functional collaboration Account management Cross-functional team management 2 years Team motivation (leadership skill) Communication skills Cross-functional communication Closing sales Analytics Full Job Description 1. Key Client Management Build and nurture long-term, strategic relationships with existing and new clients. Develop and implement client retention and growth strategies, including lifecycle management. Ensure high levels of client satisfaction through regular communication and expectation management. 2. Project Team Collaboration Oversee project teams across all phases, including planning, implementation, and delivery. Facilitate effective communication between clients and internal teams such as development, DevOps, QA, and others. Organize regular team meetings to synchronize project statuses, identify risks, and mitigate them effectively. 3. Team Leadership Collaborate with HR and department leaders to select project resources. Coordinate cross-functional teams to achieve client objectives. Motivate and support teams to enhance their performance and engagement. 4. Strategic Client Planning and Development Design and execute growth strategies for key accounts. Plan joint initiatives with clients to expand cooperation opportunities. Develop tactical plans to increase sales volumes, broaden service offerings, and boost competitiveness. Regularly assess client needs and adapt strategies to evolving requirements. 5. Project Financial Management Monitor project profitability, including revenue, expenses, and margins. Prepare and coordinate budgets with internal and client teams. Identify and address deviations from budgetary targets, ensuring optimal cost efficiency without compromising service quality. 6. Sales and Business Development Analyze client businesses to identify growth opportunities and offer tailored solutions. Participate in preparing and delivering presentations, negotiating agreements, and finalizing contract terms. Drive cross-selling (additional services) and upselling (expanded service levels). 7. Contract Compliance Ensure adherence to contract terms and SLA requirements. Monitor key performance indicators (KPIs) for ongoing projects. Resolve complex issues and conflicts related to contract fulfillment. 8. Analytics and Reporting Maintain detailed reporting on key clients, including profitability, order volumes, and satisfaction levels. Analyze outcomes of implemented strategies and plan future actions. Track market trends to propose innovative solutions to clients.

Requirements:

Experience:

At least 2 years in client management (experience in IT is a strong advantage).

Additional Expertise:

Proven success in project management is a significant plus.

Knowledge:

Fundamental IT services and products (e.g., software development, DevOps, support). Sales methodologies and client lifecycle management.

Skills:

Excellent communication and relationship-building abilities. Proficient in negotiations and deal closures. Highly organized with great attention to detail.

Languages:

Proficiency in English (C1 level or higher) is mandatory. Additional languages are an advantage. Stress resistance We Offer Opportunity for professional self-realization Friendly and united team Competitive salary 25-days of paid vacation 100%-paid sick leave Sport-program Language course and other corporate programs Medical insurance Competitive (official) salary.