Entry Level Account Manager

SonoraCM McAllen, a sales and business consulting firm, is seeking an Entry Level Account Manager for AT&T Retail. The Entry Level Account Manager will manage customer accounts, provide service support, and assist with sales of AT&T cell phones and wireless devices in our retail stores. As an Entry Level Account Manager, you'll be training in account management and sales strategy within our AT&T retail. The Entry Level Account Manager will practice engaging customers, learning how to demonstrate device features, explain plan options, and document accounts accurately. You'll shadow experienced Account Managers during face-to-face customer interactions about the latest cell phones and wireless devices. Responsibilities of the Entry Level Account Manager Welcome returning guests by name and reference their AT&T wireless account history to make face-to-face sales conversations personal and account-aware. Guide account updates in store, like plan changes or device swaps for AT&T cell phones, ensuring smooth transitions that support account retention and future sales. Proactively reach out to accounts showing low engagement, offering helpful AT&T wireless tips that rebuild connection and reopen sales dialogue. Strengthen account retention by resolving concerns on the spot during retail visits, showing reliability that keeps AT&T wireless clients open to future sales. Identify cross-account opportunities by understanding households' needs, then recommending AT&T cell phones that grow account footprint through smart sales. Track account performance metrics like upgrade frequency or satisfaction scores to refine how AT&T wireless value is communicated, keeping in-store sales tactics account-focused and effective. Qualifications of the Entry Level Account Manager High school diploma or GED preferred. Experience in sales or account management is a plus. Presents AT&T smartphones, accessories, and wireless plans with confident, benefit‑driven communication that supports account retention. Manages customer needs, device interests, and account updates with accuracy and a positive, sales‑minded attitude. Embraces AT&T's training programs to build stronger account‑management and sales capabilities.

Job Type:

Full-time Pay:

$815.00 - $1,375.00 per week

Work Location:

In person