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Bilingual Account Resolution Specialist
Job
Robert Half
Round Rock, TX (In Person)
Full-Time
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Job Description
We are looking for a Account Resolution Specialist to support branch operations and deliver excellent service in Round Rock, Texas. This Long-term contract opportunity is within the Financial Services industry and is ideal for someone who can balance customer support, administrative accuracy, and regulatory awareness. The role involves assisting with account-related activities, handling loan documentation, and helping maintain smooth daily branch functions while providing bilingual support in Spanish when needed.
Responsibilities:
- Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience.
- Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs.
- Enter loan application details and related documents accurately to maintain complete and organized customer records.
- Review, receive, and process credit and loan applications in accordance with established procedures.
- Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines.
- Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership.
- Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism.
- Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support.
- Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication.