Patient Accounts Specialist

This position is responsible for managing patient accounts, including negotiating payment plans and supporting the timely collection of outstanding balances. This role handles patient and vendor inquiries related to insurance billing and account balances, provides clear and professional communication to resolve payment concerns, and maintains accurate documentation of all interactions and account activity. The Representative ensures compliance with company policies and applicable legal and regulatory requirements.

REPORTS TO

This position reports directly to the Patient Accounts Manager and works collaboratively with other Emergicon personnel across all departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handle high-volume inbound calls related to claims and statement inquiries from patients, insurance companies, and law offices. Make outbound calls to resolve delinquent accounts through patient payment arrangements. Process credit card and ACH transactions efficiently and accurately. Ensure compliance with state and federal collections regulations, as well as HIPAA requirements. Other job-related duties as assigned.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent (GED) required Bilingual in English and Spanish a plus At least six months of experience in customer service, collections, healthcare billing, or patient accounts required.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong oral and written communication skills to interact effectively with customers and all levels of management Proven ability to prioritize tasks, solve problems, and manage multiple responsibilities simultaneously Strong interpersonal skills with the ability to collaborate effectively in a team environment Proficient in general computer skills, including word processing, spreadsheets, and email applications Knowledge of HIPAA compliance regulations and ability to handle sensitive patient information appropriately

WORKING CONDITIONS

Position requires long periods of sitting/standing at a desk while using a computer.