Grade:

Services 206

Pay Range:

$22.64 - $32.83 Job Description As an Account Partnership Specialist, you will serve as a key liaison between students, sponsors, and university stakeholders to support sponsored student accounts. Through your attention to detail, problem-solving abilities, and commitment to compliance, you will help drive student satisfaction, retention, and graduation outcomes.\nWhat You'll Do Support billing and invoicing processes for all third-party sponsored students.\nTrack, prepare, and distribute student invoices while adhering to university deadlines and policies.\nResearch and resolve time-sensitive account issues with accuracy and urgency.\nManage internal and external communications regarding sponsorship letters, tuition payments, and account balances.\nMaintain accurate and timely stakeholder communications within the Customer Relationship Management (CRM) system.\nPartner with internal teams and external sponsors to resolve escalated student account concerns and reconcile accounts.\nEnsure compliance with university, state, and federal regulations, as well as established accounting principles and procedures.\nWhat You'll Bring Associate's Degree.\n1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting.\nHighly detail-oriented, organized, and deadline-driven with a demonstrated ability to manage multiple priorities.\nStrong interpersonal, written, and verbal communication skills.\nExcellent analytical, computational, and mathematical abilities with an aptitude for numbers and financial data.\nStrong understanding of accounting theory, practices, and procedures.\nIntermediate to advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, filtering, and data analysis functions.\nAdditional Qualifications High level of integrity, professionalism, and trustworthiness.\nAbility to think critically and use data to make informed decisions.\nStrong work ethic and problem-solving skills.\nAbility to work independently with guidance and direction from management.\nStrong working knowledge of general accounting practices and federal financial aid regulations, rules, and procedures.\nStrong working knowledge of FERPA regulations, rules, and procedures.\nDemonstrated ability to maintain accurate records and documentation.\nBonus Points Bachelor's Degree.\nExperience with student information systems such as Banner.\nExperience working with federal financial aid programs and processes.\nExperience in Lieu of Education\nEquivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.\nWhat to Expect\nAt WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.\nWe thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.\nIntroductory call\nHiring manager interview\nFinal interview\nWork Location\nThis is a full-time, remote role based in the United States.\nVisa Sponsorship\nWhile we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.\nTravel Requirement\nThis position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. #LI-AL1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to

Apply:

If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information Disclaimer:

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations:

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity:

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