Technical Account Manager

Technical Account Manager at Cypress HCM Technical Account Manager at Cypress HCM in Saratoga Springs, Utah Posted in about 22 hours ago.

Type:

full-time

Job Description:

Location :

Lehi, UT 84043 (Hybrid preferred) Job Description Adobe is seeking an experienced Technical Account Manager to support enterprise customers across Adobe Experience Cloud solutions. This role is heavily focused on customer-facing technical partnership, operational health, executive communication, and driving adoption across Adobe's CX product stack. This is a fast-ramp environment supporting leave coverage, so candidates must be able to step in quickly with prior Adobe Experience Cloud knowledge and strong enterprise client management experience. Responsibilities Serve as the primary technical contact for assigned enterprise customer accounts Build trusted relationships with customer stakeholders ranging from developers to VP and executive leadership Drive customer operational health, issue resolution, risk mitigation, and adoption planning Partner cross-functionally with Customer Success, Engineering, Product, Support, Managed Services, and Consulting teams Lead technical discussions, service reviews, status calls, and operational planning sessions Coordinate resolution of critical technical issues across Adobe internal teams Analyze customer environments and recommend optimization opportunities and best practices Support pre-launch planning, quarterly business reviews, and ongoing account health initiatives Track and manage priorities through Jira, Workfront, and related workflow tools Present technical insights, operational metrics, and recommendations to leadership teams Maintain proactive communication with both customer and internal stakeholders Support enablement initiatives and mentor team members as needed Required Qualifications 5+ years of experience in Technical Account Management, Customer Success Engineering, Solution Consulting, or similar customer-facing MarTech roles Strong hands-on knowledge of Adobe Experience Cloud products including: Adobe Analytics Customer Journey Analytics

AEP/CDP RTCDP

Adobe Target Strong executive communication and stakeholder management experience Experience managing enterprise customer accounts in complex SaaS environments Ability to translate business requirements into technical and operational plans Experience working within Jira, Adobe Workfront, Excel, Microsoft Teams, Slack, and Dynamics Strong program management and operational tracking skills Familiarity with tagging, implementation support, APIs, debugging, and web technologies Experience with Agile delivery methodologies including Scrum Ability to manage multiple high-priority customer engagements simultaneously Preferred Qualifications Experience supporting Adobe enterprise customers directly Background in marketing technology or digital experience platforms Familiarity with JavaScript, HTML, CSS, REST APIs, XML, or related technologies Experience with AI tools such as Copilot, Claude, or OpenAI Bachelor's degree in Computer Science, Information Systems, or related field

Compensation Pay Rate:

Up to $49.87/hr

Requisition ID:

37244473